KATE HABGOOD

• Fostered a team of dedicated staff who are passionate about our donors as well as the product we create

• Developing relationships with various stakeholders both internally and externally to Lifeblood in order to achieve our common goal

• Nurture and succession planning in the team whilst ensuring a strong skill mix is available across all shifts

• Agility in staffing, rostering and bookings management.

• Responding to donor behaviours and the needs of the centre in order to surpass KPI’s, targets and Budgets

• Being receptive to change and leading the team to adapt to the requirements of the NBA, TGA and Lifeblood including auditing

• Effective management of expenses (wages, catering and supplies), waste and Collection success by looking outside the box and asking what small steps can be made to align with these areas. • System focused and continual growth and development to ensure we are moving towards our Plan on a Page

• Data aware and able to interpret this information in order to lead the business

• Phlebotomy
• Staff training and development
• Performance Management
• Adherence to company policies and procedures
• Growth and marketing to grow the donor base
• Create a positive and effective team environment
• Logistics and stock management
• Focus on KPI's, targets and budgets for the business

• Management of team performance
• Team development - highly engaged and motivated team
• Recruitment and Performance management
• Planning and Management of area portfolio
• Local Area Marketing in line with company guidelines
• Implementation and creation of new systems as required
• Growth and achievement of company KPIs
• Collaboration with other departments on various projects
• Financial Management - budgets and targets
• Creation and Facilitation of learning events and assessment
• Ensure adherence with WH&S procedures and assessment
• Analysis of team performance and overall profitability
• Adapting to a fast-paced and agile company base

• Management of virtual team performance across AUNZ
• Creation of policies and procedures
• Achievement of KPI's including NPS
• Working across a global market

• Supporting the team in all areas of running workshops
• Development and training in line with company policies
• Ensuring team compliance with company policy including
• Recruitment and training of new coaches training
• Delivery of new program changes as applicable
• Facilitation of workshops
• Stock management
• Visual Merchandising
• Member Support
• Staff training and development
• Overseeing WH&S training
• Facilitation of workshops
• Stock management
• Visual Merchandising
• Member Support

• Training and facilitation of students
• Content creation in line with Government regulations
• Student assessment

• Mentored team members to enhance professional development and accountability in the workplace.
• Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Created employee schedules to align coverage with forecasted demands.

• Managed staffing/ rostered and training in line with company budgets
• Trained and developed staff including overseeing career progression
• Managed the day-to-day running of the business in line with company budgets, KPI's and strict policies