Kate Hannent
Brisbane,QLD
Summary
Enthusiastic, fashion focused, creative, passionate about driving store sales by providing customers with an excellent customer experience assisting them to purchase their next outfit. Super motivated to join the talented and energetic team from my favourite clothing brand, Forever New I bring 10+ years of valuable retail experience including strong communication, sales focus and results driven sales strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Business Owner
The New England Bag Co.
01.2020 - 01.2023
- Launched and operated successful accessories business achieving invitations to exhibit at The Australian Country Music Festival and The Seasons of New England Expo in 2022.
- Successfully negotiated wholesale pricing and distribution with 3 retail outlets including Weswal Gallery and Seasons of New England Shop NSW, driving profit growth by 20%
- Prepared bank deposits and handled business sales, returns and transaction reports utilising a SQUARE device.
- Employed strategic tactics such as upselling and cross-selling to drive sales results in merchandise, boosting sales by 5% each month.
Contract Fashion Design and Product Development
African Art And Craft/Tarnished Interiors
01.2017 - 10.2019
- Designed and produced 20 item range of ladies fashion every 3 months
- Collaborated with business owner to identify opportunities for new products and improvements to existing products increasing sales and boosting profit by 20%
- Studied upcoming fashion trends to stay ahead of competition and retain market dominance
- Managed product lifecycles by monitoring product research, development and determining retirement dates.
Sales Associate
Material World
02.2013 - 01.2016
- Executed delivery of strong communication skills focused on friendly, helpful, knowledgeable customer service strategies receiving positive customer feedback
- Increased sales in homeware department by 3%, reorganising racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Balanced all transactions at close of business including cash till 2 days of the week.
- Supported energetic team of 3 staff to timely and efficiently replenish sales floor merchandise maintaining product availability and store appearance.
Sales Associate
Sportscraft
07.2009 - 11.2013
- Collaborated with 5 other sales associates to focus on customer service strategies promoting a 'customer first' store environment.
- Examined seasonal look books and inventory developing understanding of Sportscraft's upcoming fashion and trends to educate clients on new items, increasing sales results by 15%
- Assisted fellow team members in unloading of merchandise from daily deliveries and organising stockroom, prepared stock by pricing or tagging ready for sales floor
- Managed customer returns and encouraged customers to accept store credit, exceeding targets by 10%
Sales Associate
David Jones, Westfield
11.2006 - 05.2008
Education
Retail Management - Merchandising, Marketing
Alison Learning
Online10.2023
CERT IV in Business Administration
TAFE NSW
Sydney, NSW02.2022
Diploma of Applied Psychology
Australian Colllege of Applied Psychology
Sydney, NSW06.2009
Skills
- Strong Written and Verbal Communication
- Excellent Customer Service
- Sales Focused
- Results Driven
- Passion for Fashion
- Understanding Fashion Trends
- Motivated Team Member
- Friendly & Positive Attitude
- Sales and Negotiation Strategy
- Time Management
- POS Systems
- Retail Merchandising
Certification
- NEIS Certificate III in Small Business Training - 2016-2017
Timeline
Retail Business Owner
The New England Bag Co.
01.2020 - 01.2023
Contract Fashion Design and Product Development
African Art And Craft/Tarnished Interiors
01.2017 - 10.2019
Sales Associate
Material World
02.2013 - 01.2016
Sales Associate
Sportscraft
07.2009 - 11.2013
Sales Associate
David Jones, Westfield
11.2006 - 05.2008
Retail Management - Merchandising, Marketing
Alison Learning
CERT IV in Business Administration
TAFE NSW
Diploma of Applied Psychology
Australian Colllege of Applied Psychology
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