Kate Harper
Ringwood East,VIC
Summary
Experienced and personable young professional with a strong aptitude for social interaction and communication. Equipped with tertiary education and workplace experience, I have honed my interpersonal and technical skills. Adaptable and quick to learn, I thrive on challenges and value opportunities for both personal growth and contributing to team success. Adept at working independently or collaboratively, I am known for my reliability, trustworthiness, and punctuality. Passionate about supporting others in achieving their goals, I excel in fostering positive working relationships.
Overview
16
16
years of professional experience
Work History
Client Manager - Patties Foods
Crossmark Australia
07.2023 - Current
- Daily contact with the Patties stakeholders on key objectives and all deadlines are met
- Work with Patties to analyse the overall program and identify trends or gaps
- Weekly WIP meetings with all key stakeholders and Operations for Operations strategy
- Manage the overall operational budgetary and financial responsibilities, including quoting, invoicing and budgeting
- Management of Client Merchandising requirements
- Liaise with CROSSMARK Operations and other various departments
- Attend Patties/Metcash conferences and trade shows
- Lead, coach and support a dedicated Sales Rep team and establish ‘best practice’
- Drive sales and assist Sales Reps to obtain and secure store orders both within and outside promotional calendar dates
- Deliver in store results in line with KPIs for the program • Drive new memberships and promotional buy - in
- Execute retail objectives and strategies end to end
- Obtain a 95% minimum cycle completion
- Responsible for the induction and development of the Patties Sales Rep team
- Mentor and coach team and maintain a healthy professional working environment
- Ensure training and product knowledge is at a high standard
- Conducting field visits with Sales Reps to support, plan and drive results
- Create a fun and positive culture
- Ensure reports are delivered to the Patties and meet all deadlines
- Deliver quarterly, monthly and weekly presentations with results, insights and recommendations
- Actively pursuing competitor activity and provide insights for the client
Client Manager - McCain
Sales Team Providers
05.2022 - 07.2023
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Implemented new processes to streamline workflow and improve overall efficiency within the team.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Provided comprehensive reports on account performance, offering insight into areas of improvement and potential growth opportunities.
- Led team meetings focused on continuous improvement, fostering an environment of open dialogue and constructive feedback among team members.
- Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to our clientele.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
National Field Manager - Patties Foods
Crossmark Australia
04.2019 - 04.2022
- Increased client satisfaction by effectively training and managing field representatives across the nation.
- Developed comprehensive field strategies for optimal sales results and efficient resource allocation.
- Reduced employee turnover with targeted recruitment efforts and consistent, transparent communication.
- Enhanced team performance by implementing clear expectations, regular feedback, and ongoing training opportunities.
- Streamlined reporting processes to provide timely updates on field activities and market trends.
Business Development Representative-Patties Foods
Crossmark Australia
09.2016 - 04.2019
NSW/ACT State Operations Manager
Crossmark Australia
03.2016 - 09.2016
Business Development Representative-Peters
Crossmark Australia
02.2015 - 03.2016
National Sales Support & PA to GM of Sales & Marketing
Brennan IT
09.2012 - 12.2014
Territory Manager
Mitac Australia
08.2010 - 03.2012
Sales Manager
JB Hi-Fi Australia
06.2008 - 08.2010
Photographer and Sales Assistant
Photo Corporation of Australia
01.2008 - 06.2008
Education
TAFE Illawarra
01.2007
Northern Highlands Regional High School
New Jersey, USA01.2002
MacArthur Anglican School
01.2000
Skills
- Client Services
- CRM software proficiency
- Operations Management
- Strategy Development
- Special projects
- Customer Portfolio Management
- New Hire Onboarding
- Sales Reporting
- Brand Development
- Account Management
- Sales Targeting
- Interdepartmental Collaboration
Citizenship Passport
Australian and United Kingdom
License Class
C
Personal Information
Nationality: Australian
References
- Steve Fragale - Crossmark Independent Divisional Manager - 0408 155 534
- Dan Johnson - STP Senior Client Manager - 0418 587 395
- Peter Hanson - STP General Manager - 0417 100 128
- Jason Knowles - National Account Manager - McCain - 0452 029 735
Timeline
Client Manager - Patties Foods
Crossmark Australia
07.2023 - Current
Client Manager - McCain
Sales Team Providers
05.2022 - 07.2023
National Field Manager - Patties Foods
Crossmark Australia
04.2019 - 04.2022
Business Development Representative-Patties Foods
Crossmark Australia
09.2016 - 04.2019
NSW/ACT State Operations Manager
Crossmark Australia
03.2016 - 09.2016
Business Development Representative-Peters
Crossmark Australia
02.2015 - 03.2016
National Sales Support & PA to GM of Sales & Marketing
Brennan IT
09.2012 - 12.2014
Territory Manager
Mitac Australia
08.2010 - 03.2012
Sales Manager
JB Hi-Fi Australia
06.2008 - 08.2010
Photographer and Sales Assistant
Photo Corporation of Australia
01.2008 - 06.2008
TAFE Illawarra
Northern Highlands Regional High School
MacArthur Anglican School
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