Kate Hawthorne
Melbourne,VIC
Summary
Dynamic leader with a proven track record at Allianz Australia Workers Compensation, excelling in strategic thinking and problem-solving. Successfully managed a high-performing claims team, achieving industry recognition and driving significant improvements in customer satisfaction. Expert in developing innovative solutions and fostering partnerships to enhance operational efficiency and client engagement.
Overview
16
16
years of professional experience
Work History
Director
Mr & Mrs Booth (MMB) Pty Ltd
01.2012 - Current
- Company Overview: Companies are all linked to experiential marketing products and events
- Development of sales, marketing and retention strategies across all companies
- Nominee for several awards in VIC within the events industry
- Hired, trained and retained casual and permanent staff across Australia
- Remotely managed clients and software developers in other states and countries
- Developed and implemented a licensing model globally – in 2019 was in 18 countries
- Held the only product (software) global that had direct approval from SnapChat
- Business relationships with external stakeholders globally from marketing, software and product development
- Attendance and promotion at global events – product was hired by SXSW for a 5 day event, and attendance at several expos in USA
- Design and development of new products that are sold on a national and global level
- Preferred provider for several key companies in VIC (Events) and Global (Products)
- Financial and budget management of up to 3 companies at one time in different currencies
- Import and export of products
- Implemented effective SEO Strategies to rank of first page in industry
- Companies are all linked to experiential marketing products and events
- Negotiated contracts with vendors and partners
Senior Account Manager
Allianz Australia Workers Compensation
Melbourne, Australia
10.2013 - 09.2023
- Senior portfolio of state based, national clients and global brokers – preferred Account Manager for several consultants and brokers – client management, service recovery and sales
- Identification and conversion of new business opportunities nationally
- Development of proposals, tenders, training & preparation of executive level reporting through analytical reporting and data collation
- Delivery of training for internal and external parties on workers compensation, safety and return to work
- Engagement and collaboration with internal stakeholders concerning premium, conciliation, claims and new/existing clients
- Proactive and strategic management with employers, brokers and consultants concerning claims, premium, and risk management
- Strong and comprehensive understanding of Victorian Legislation, and underwritten Legislations
- Ability to provide high level technical and injury management advice
- Tender preparation and participation for Workers Compensation Clients
- Development of strategies with clients leading to reduction in injuries, safety, return to work, claims costs and premium
- Promoting safety and incentives for clients through reporting, training and onsite visits
- Monitoring of industry trends, and delivery of workshops/seminars to relevant clients
- Research and implement industry forums to address emerging trends (example– Virtual Reality and Mental Health)
Team Leader, Client Services
Allianz Workers Compensation
Melbourne, Australia
07.2019 - 08.2019
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Collaborated with other departments to ensure alignment of goals across teams.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Team Leader
Allianz Australia Workers Compensation
Melbourne, Australia
04.2012 - 10.2013
- Strategic leadership and management of claims team (130+) – 12 staff
- Direct management of S99AD and Clinical panel team
- Team was a finalist in Industry Awards 2014, for period of 2013 due to high performance
- Development of strategic plans for remuneration measures and APA targets
- Training and mentoring of staff within team- providing injury management and technical advice
- Resolution of customer service and Worksafe complaints
- Performance reviews, performance management and KPI reviews
- Recruitment and induction for new employees
- Engagement scores amongst team greater than 85%
Subject Matter Expert/Contractor
ANZIIF
04.2012 - 10.2013
- Development and design of Diploma content, subjects and exam
Manager –Victorian WorkCover Investigations
LKA Group
Melbourne, Australia
09.2011 - 04.2012
Team Leader/Branch Supervisor
Gallagher Bassett
Melbourne, Australia
11.2008 - 04.2012
Education
Personal Injury
Deakin University
Melbourne 01.2011
Skills
- Leadership
- People skills
- Problem solving
- Organizational skills
- Time management
- Strategic thinking
References
References can be provided on request
Further History
Further history can be provided on request
Achievements And Qualifications
- Masters of Management (Personal Injury), Deakin University, 11/01/11
- Completed Victorian RTW Coordinator training
- Tier 2 compliant
- Outstanding leadership, people skills, problem solving, organizational and time management skills
- Strategic and solution focused, with a high-level understanding of scheme requirements
Timeline
Team Leader, Client Services
Allianz Workers Compensation
07.2019 - 08.2019
Senior Account Manager
Allianz Australia Workers Compensation
10.2013 - 09.2023
Team Leader
Allianz Australia Workers Compensation
04.2012 - 10.2013
Subject Matter Expert/Contractor
ANZIIF
04.2012 - 10.2013
Director
Mr & Mrs Booth (MMB) Pty Ltd
01.2012 - Current
Manager –Victorian WorkCover Investigations
LKA Group
09.2011 - 04.2012
Team Leader/Branch Supervisor
Gallagher Bassett
11.2008 - 04.2012
Personal Injury
Deakin University
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