Kate Hayden
Brisbane,QLD
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong prioritisation skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively autonomously or in team environments.
Overview
10
10
years of professional experience
Work History
Medical Secretary
Wickham Terrace Anaesthesia
08.2016 - Current
- Answered a high volume of telephone calls to offer quotes on medical procedures from patients, and surgery bookings from specialist's rooms.
- Prioritised daily tasks in order of urgency and time sensitivity.
- Maintained constant flow, high volume data entry tasks with accuracy and efficiency.
- Regularly liaised with doctors, medical staff, patients and health insurance funds via phone and email.
- Maintained current and accurate medical records for patients with confidentiality and sensitivity.
- Trained new employees on multiple medical billing programs and data entry software.
- Located errors and promptly refiled rejected claims.
- Created and maintained Microsoft Excel spreadsheets for contact and medical item number databases.
- Maintained a high level of efficiently, uniformity and desire to streamline tasks for the benefit of the company and fellow staff members.
Medical Receptionist
Eye-Tech Day Surgeries
01.2013 - 08.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computerised data management systems to organize immense datasets and coordinate care details for large patient bases.
Education
High School Diploma -
Wavell State High School
Wavell Heights, QLD11.2006
Skills
- Touch-typing
- Customer/Patient Service
- Data Entry and Microsoft Office Software
- Teamwork and Collaboration
Timeline
Medical Secretary
Wickham Terrace Anaesthesia
08.2016 - Current
Medical Receptionist
Eye-Tech Day Surgeries
01.2013 - 08.2016
High School Diploma -
Wavell State High School
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