Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Kate Holmes

Sydney,NSW

Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Dunmore Lang College
12.2023 - 03.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing organisation systems.
  • Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks daily.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs and records to handle all documentation for human resources quickly.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Summer Intern

Dunmore Lang College
11.2023 - 03.2024
  • Assisted in market research for product development, resulting in improved customer satisfaction.
  • Collaborated with cross-functional teams to complete projects on time and within budget constraints.
  • Conducted data analysis to identify trends and optimize business strategies, contributing to company growth.
  • Supported marketing campaigns by creating engaging content for social media platforms, driving brand awareness.
  • Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
  • Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.
  • Gathered, organized and input information into a digital database.
  • Collected, arranged, and inputted information into a database system.
  • Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
  • Developed a strong understanding of corporate culture by actively participating in company-wide initiatives and social events throughout the internship experience.
  • Facilitated successful completion of projects from concept to launch.

Manager's Assistant

McDonald's
08.2019 - 09.2023
  • Ran errands to support the daily needs of management.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased office participation in special events by creating a newsletter with detailed calendars and other office updates.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Communicated with and interfaced with business owners and the community as a confidential liaison.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.

Aged Care Worker

Maranatha House
03.2021 - 01.2023
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Reduced falls and injuries among residents by implementing tailored exercise programs.
  • Promoted social interaction for isolated seniors through engaging in group activities.
  • Administered medications according to doctor's orders, maintaining accurate records for safety purposes.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
  • Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Laundered items, changed sheets and made beds to keep patients' bedrooms clean.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Maintained clean personal areas and prepared healthy meals to support the client's nutritional needs.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Increased resident satisfaction ratings through a consistent focus on effective communication and empathetic caregiving.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.

Cashier Trainer

Coles Supermarket
05.2021 - 11.2022
  • Enhanced cashier efficiency by developing and implementing comprehensive training programs.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash-handling techniques.
  • Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
  • The streamlined cashier onboarding process, resulted in reduced training time and faster integration into the team.
  • Maintained up-to-date knowledge of industry trends and best practices, ensuring that training materials remained relevant and effective.
  • Operated POS system to complete cash, credit and check transactions.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Mentored new team members on sales software system operation.
  • Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
  • Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.

Education

Bachelor's of Cognitive & Brain Science - Medicine, Health

Macquarie University
Sydney, NSW
12.2026

Bachelor's of Psychology - Psychology

Macquarie University
Sydney, NSW
12.2026

High School Diploma -

Wellington High School
Wellington, NSW
11.2022

Skills

  • Letter preparation
  • Proposal Writing
  • Invoice Processing
  • Research
  • Presentation Design
  • Medical Billing
  • Legal administrative support
  • Records administration
  • Training and coaching
  • Spreadsheet development
  • Policy and procedure modification
  • Event Coordination

Certification

  • SIR30216 - Certificate 3 in Retail
  • Badge, Working in a team - Dunmore Lang College - 2023
  • Badge, Hidden Secrets of Communication - Dunmore Lang College - 2023
  • Badge, Mental Health Awareness Training - Dunmore Lang College - 2023
  • Badge, Mental Health Awareness Training Part 2 - Dunmore Lang College

Timeline

Administrative Assistant

Dunmore Lang College
12.2023 - 03.2024

Summer Intern

Dunmore Lang College
11.2023 - 03.2024

Cashier Trainer

Coles Supermarket
05.2021 - 11.2022

Aged Care Worker

Maranatha House
03.2021 - 01.2023

Manager's Assistant

McDonald's
08.2019 - 09.2023

Bachelor's of Cognitive & Brain Science - Medicine, Health

Macquarie University

Bachelor's of Psychology - Psychology

Macquarie University

High School Diploma -

Wellington High School

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Kate Holmes