Open To Work
Kate Hyland
Customer Service
Ottoway,SA
Summary
I have been lucky enough to work and learn in a small number of vastly different career options, meaning I am very adaptable to my work life and career path.
I also consider myself lucky that I learned from my grandmother an old-fashioned way of life, by doing things properly. The first time.
I am a highly motivated employee with a desire to take on new challenges.
I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am also adept at working effectively unsupervised, and quickly mastering new skills.
I am a team player, and I would love to be able to show you some of the skills I have acquired along my working life.
Overview
22
22
years of professional experience
Work History
Customer Service Role
CIBO Espresso
Adelaide, SA
04.2023 - 05.2024
- Executed daily tasks with accuracy and efficiency.
- Collaborated with diverse teams to achieve objectives and resolve product-related issues.
- Organised and prioritised responsibilities to meet service goals effectively.
- Enhanced customer satisfaction by addressing concerns with knowledgeable, friendly service.
Cafe All-rounder FOH/Barista
The Heart of Semaphore
03.2021 - 04.2023
- Ensured cleanliness and organisation of front counter area to enhance customer experience.
- Engaged customers to foster a welcoming atmosphere.
- Prepared and served various coffee beverages efficiently.
- Resolved customer inquiries and issues promptly to maintain satisfaction.
Cafe Manager/Barista
Queenies Store
12.2013 - 03.2020
- Supervised daily operations of busy cafe to ensure efficient workflow.
- Oversaw inventory management, including ordering and stock rotation for optimal supply levels.
- Developed customer service strategies that elevated guest experiences.
- Coordinated with suppliers to uphold quality standards in food and beverage offerings.
- Implemented health and safety regulations to maintain compliance and promote a safe environment.
Customer Care Manager
Fitness First (Melbourne/South Australia)
Payneham, SA
07.2002 - 11.2013
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Trained staff on customer service best practices for improved performance.
- Developed and implemented comprehensive customer care policies and procedures.
- Monitored customer feedback to identify service quality improvements.
- Facilitated interdepartmental communication to optimize service delivery.
- Coordinated team schedules to ensure sufficient coverage at all times.
Education
Morphett Vale High
Adelaide, SA12-1994
Skills
- Neat and tidy self presentation
- Attention to detail
- Time management
- Health and safety compliance
- Effective communication
- Fast learner
- Active listener
- Excellent Customer Service
- Positive Customer Resolution
- Self motivated
Hobbies and Interests
- Up-Cycling
- Estate & Vintage Jewellery
- Gardening
- Auction Houses
- Walking my awesome dogs
References
- Andrew Flockhart, Australian Border Force (Ret), 0417835918
- Tracy Blamey, The Heart of Semaphore Owner, 0413160497
Personal Information
Driving License: SA Drivers license
Work Preference
Work Type
Part TimeGig WorkLocation Preference
On-SiteRemoteTimeline
Customer Service Role
CIBO Espresso
04.2023 - 05.2024
Cafe All-rounder FOH/Barista
The Heart of Semaphore
03.2021 - 04.2023
Cafe Manager/Barista
Queenies Store
12.2013 - 03.2020
Customer Care Manager
Fitness First (Melbourne/South Australia)
07.2002 - 11.2013
Morphett Vale High