KATE JAMES

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
• Handled confidential and sensitive information with discretion and tact.
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Worked with senior management to initiate new projects and assist in various processes.
• Screened personal and business calls and directed to appropriate party.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• High level data entry
• Central point of contact for clients, patients, staff, and general public
• Labeling correspondence and sending it for scanning
• Checking in/out patients and entering phone reviews
• Respond to email enquiries from other staff members
• Booking in referrals/Cancellations/Re-bookings
• Scanning and uploading documents
• Calling patients to book anaesthetic appointments
• Booking in Endoscopy procedures
• Support T/L and Other Staff
• Interact with organisational staff, executives, clients, and visitors daily
• Executed record filing system to improve document organization and management.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Aided colleagues, managers, and customers through regular communication and assistance.

• Manage and facilitate (AASN) Auto Acceptance SRTO Notification uploads into the
• Student Management System Perform data entry, modifications and validations of courses and units and structures in SMS
• Perform data entry, modifications and validations of courses and units and structures in SMS
• Maintain apprentice information including study plan, agreements and obligations
• Maintain a quality records management system and quality procedures to enable the provision of accurate information for management reporting and strategic planning purposes
• Contribute to the operations of TAFE Queensland including processing registrations, renewals, allocations and amendments of programs in accordance with quality assurance procedures
• The review and verification of Packs Back (completion of induction pack) in order to maintain integrity of data
• Provide timely, efficient and professional support to other team members and regions in processing agreements on the Student Management System
• Create student matrix for enrolment purposes
• Process student credit transfers and withdraw procedures
• Aided colleagues, managers, and customers through regular communication and assistance.

• Email management
• Answering and responding to incoming customer enquiries
• Working with customers to assist them in finding a solution to bring their account in to order in a timely manner
• Making outbound customer calls to provide assistance
• Spreadsheet and data maintenance
• Ensure daily processing of transactions and/or tasks is completed effectively, accurately and in a timely manner
• Ensure relevant targets and KPIs are understood and achieved
• High attention to detail data entry
• Develop and contribute to a team environment, working collaboratively in sharing and generating ideas, empowered to achieve outcomes.
• Completed data entry tasks with accuracy and efficiency.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Corrected data entry errors to prevent duplication or data degradation.

• Oversaw personal and professional calendars and coordinated appointments for future events
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Registrant data processing
• Used discretion when handling confidential information.
• Served as point of contact between clients and managerial staff.
• Spreadsheet and data maintenance
• Ensure daily processing of transactions and/or tasks is completed effectively, accurately and in a timely manner
• Proactively maintain data integrity of stakeholder records in all appropriate systems
• Ensure relevant targets and KPIs are understood and achieved
• High attention to detail data entry

• Document control in line with new processes
• Registrant data processing eg
• New registrations, changes to registrant details
• Provide a high level of customer service to all key internal and external stakeholders including (but not limited to) - Members, NDSS registrants, NDSS
• Completed data entry tasks with accuracy and efficiency.
• Access Points and other business units
• Ensure daily processing of transactions and/or tasks is completed effectively, accurately and in a timely manner, in accordance with agreed protocols and procedures
• Proactively maintain data integrity of stakeholder records in all appropriate systems, working within the Australian Privacy Principals
• Support the organisation’s Quality framework, including the Customer Feedback process
• Proactively support the Business Services – NDSS & Operations Business Unit Plan and key focus areas
• High attention to detail data entry
• Contribute to regular staff meetings
• Participate in professional development including self-directed learning, team mentoring, multi-skilling and required training
• Ensure relevant targets and KPIs are understood and achieved
• Develop and contribute to a team environment, working collaboratively in sharing and generating ideas, empowered to achieve outcomes.

• Document control in line with new processes
• Separating and compiling files from previous systems and transferring to new software in line with new document control process
• Creating file names and new acronyms to specific documents
• Daily use of excel spreadsheets and Microsoft word
• Completed data entry tasks with accuracy and efficiency.
• Maintained files, records and chronologies of entry activities.
• Corrected data entry errors to prevent duplication or data degradation.
• Verified data files prior to entry to maintain high data accuracy.
• The use of NDIS paperwork and systems
• Respond to email enquiries from other staff members
• Interact with organisational staff and executives daily.

FULL WORK HISTORY AVAILABLE ON REQUEST