Kate King
Caloundra,QLD
Overview
33
33
years of professional experience
Work History
Support Worker
Southern Cross Disability Services
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Service
Cellebrations
07.2021 - 07.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Operated POS terminals and cash drawer balancing.
- Handled cash with high accuracy and took care to check bills for fraud.
Office Administration
Asset Electrical
03.2009 - 08.2019
- Established standards and best practices in office administration that contributed to increased operational efficiency across all levels of the business.
- Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Mentored junior staff members on best practices for office administration, leading to increased efficiency across the department.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
Office Administrator
Your Home Air Conditioning
01.2002 - 08.2004
- Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Coordinated travel arrangements for executives including flights, accommodations, transportation bookings for seamless business trips.
Data Entry Clerk
Commonwealth Bank
04.1992 - 04.2003
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Enhanced operational efficiency by suggesting and implementing improvements to data entry workflows.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Improved team efficiency, training new staff on data entry protocols and software.
Education
Certificate III - Individual Support
Steps College
Caloundra, QLD01-2025
Skills
- Punctual, reliable and trustworthy
- Self motivated
- Hard worker
- Team player
- Ability to multi task
Timeline
Support Worker
Southern Cross Disability Services
08.2024 - Current
Customer Service
Cellebrations
07.2021 - 07.2024
Office Administration
Asset Electrical
03.2009 - 08.2019
Office Administrator
Your Home Air Conditioning
01.2002 - 08.2004
Data Entry Clerk
Commonwealth Bank
04.1992 - 04.2003
Certificate III - Individual Support
Steps College
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