Kate Knowlden

• I provide high quality service by greeting and seating guests, taking orders, and delivering food and beverages efficiently.
• I support the coordination of private functions, ensuring seamless event execution and guest satisfaction.

• Provided exceptional customer service by addressing guest inquiries, resolving complaints and sorting returns.
• Assisted customer by offering personalised recommendations based on their needs.
• Delivered prompt, professional support in-person, over the phone and online enhancing overall customer satisfaction and loyalty.

• Efficiently managed multiple tables, large parties, and special events at a prestigious UK restaurant ensuring high-quality service during peak hours.
• Took on a leadership role, training and mentoring new staff.
• Collaborated with front and back-of-house teams to deliver seamless service while adhering to safety and hygiene regulations. Demonstrated strong organisational and multitasking skills to improve table turnover and enhance guest satisfaction.

Achievements:

• Awarded 'Employee of the Month' for my work within my first month

• Maintained a clean and organised environment, ensuring a positive guest experience.
• Managed crowd control during peak times for safety and smooth operations
• Promoted upcoming events to boost ticket sales and attendance.