Kate Kotsopoulos
Palm Beach,QLD
Summary
Committed to professionalism and dependability, I possess a quick learning ability and excel in team environments. I take pride in my excellent communication, organisational skills, and problem-solving abilities. My focus is on making a meaningful impact on people's lives and well-being through advocacy and support, while maintaining empathy and dedication.
Overview
10
10
years of professional experience
Work History
Personal Assistant
Self Employed
Gold Coast
04.2022 - Current
- Maintained appropriate filing of personal and professional items and documentation..
- Responded to emails and other correspondence to facilitate communication and enhance businesses.
- Improved time management of the employer through effective prioritisation and organisation of tasks.
- Maintaining and organising of employers home and workplace.
- Supporting and managing employers residential portfolio.
- Assisting with tasks within employees life to enhance their productivity and family life.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
Youth Worker/ Family Time Facilitator
MacKillop Family Services
Lismore, Tweed Heads, Grafton Area
06.2015 - Current
- Supported children in out-of-home placements.
- Residential care:
- Foster Care:
- Therapeutic Home Based Care:
- Created a safe space through the establishment of clear guidelines.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualised support for at-risk youth, to promote increased self-esteem and positive behaviour changes.
- Provided guidance and advice to young people aged between 7-17
- Worked with and mentored young children in Residential and Foster care placements, building strong rapport and working on their personalised goals.
- Contributed to development of individualised plans and Care team meetings. to advocate for clients.
- partnered with school personnel or other service providers when appropriate.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting client wellbeing.
- Supported and mentored students in developing skills to become successful in community.
Caseworker
Mackillop Family Services
Lismore, NSW
05.2022 - 05.2023
- Assessed needs of each client and implemented appropriate services and resources.
- Monitored case progress for timely completion and compliance.
- Established trusting relationships with clients, Foster carers and care teams by building strong rapports and maintaining strong communication.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality throughout practice.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to ensure appropriate living environments were upheld for clients.
- Built strong rapport with Foster carers, using active listening and empathy while working along side them.
Behaviour and Communication Support Worker
Self Employed
Melbourne, VIC
01.2019 - 01.2022
- Self Employed, NDIS private provider, working alongside different agencies and working closely with different professionals within the Department of Human Services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events.
- Established and maintained trusting relationships with clients and their families
- Developed strong rapport with clients by consistently demonstrating respect and understanding.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Facilitated community engagement for clients by organising social outings, recreational activities, and educational opportunities.
- Implemented strategies to manage challenging client behaviors, enhancing overall living conditions.
- Leveraged competency in Auslan for effective communication and rapport building with a deaf client.
- Contributed to a more inclusive environment by implementing my Auslan skills and training, in public events and meetings for a deaf client.
Case Manager
MacKillop Family Services
South Melbourne
05.2020 - 12.2020
- Worked as a Case Worker in the Out Of Home Care in the Southern metro area.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances.
- Increased collaboration through regular progress updates to carers and providers.
- Achieved positive outcomes by developing and implementing case management plans and working closely with young people, carers and their care teams.
- Advocated for young people under my case management.
- Actively contributed to team discussions and meetings to improve client support and build strong relationships with colleagues.
- Developed and implemented comprehensive case management plans to address client needs and goals..
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Maintained comprehensive records of cases involving various clients and households.
Administrative Assistant/Event Assistant
Botanical Events
Melbourne, VIC
01.2018 - 01.2020
- Organised and managed staff rostering and ensuring all necessary inductions were completed.
- Provided support and event construction for various private functions and events.
- Ensured accurate record-keeping with diligent data entry and database management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests..
Education
Year 12 -
Eltham College of Education
Eltham, VICCertificate II - Auslan
Melbourne Polytechnic
Melbourne, VICCertificate IV - Youth Work
Box Hill Institute of TAFE
Melbourne, VICCertificate IV - Child, Youth and Family Intervention
Melbourne Polytechnic
Melbourne, VICSkills
- Time management
- Multitasking and organisation
- Client centred
- Strong work ethic
- Strong communication skills
- Attention to detail
- Dedicated team member
- Commitment to quality and service
Timeline
Caseworker
Mackillop Family Services
05.2022 - 05.2023
Personal Assistant
Self Employed
04.2022 - Current
Case Manager
MacKillop Family Services
05.2020 - 12.2020
Behaviour and Communication Support Worker
Self Employed
01.2019 - 01.2022
Administrative Assistant/Event Assistant
Botanical Events
01.2018 - 01.2020
Youth Worker/ Family Time Facilitator
MacKillop Family Services
06.2015 - Current
Year 12 -
Eltham College of Education
Certificate II - Auslan
Melbourne Polytechnic
Certificate IV - Youth Work
Box Hill Institute of TAFE
Certificate IV - Child, Youth and Family Intervention
Melbourne Polytechnic