Kate Lewis
Summerland Point,NSW
Summary
To gain suitable Employment in Retail and Customer Service. I have 12 years’ experience working a customer focus role which I believe will be a valuable asset to your company. I am a self-motivated, reliable individual who is confident in their ability to be able to work autonomously or as part of a multi-faceted team. I have excellent interpersonal and communication skills, a willingness to learn and seek out opportunities for professional development.
Overview
19
19
years of professional experience
Work History
Front of House Associate
Hotel Dunedoo
05.2022 - 01.2025
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Notified management of guest complaints for quick, effective resolution.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Delivered food to customers at bar and tables.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
Bar and Gaming Attendant
Budgewoi Soccer Club
04.2021 - 05.2022
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Fostered positive and welcoming atmosphere, greeting guests upon arrival and departure.
- Ensured adherence to age restrictions and responsible gaming policies to promote safe gaming environment.
- Promoted safe gaming environment, diligently monitoring for compliance with gaming regulations.
- Improved guest loyalty by personalizing interactions and remembering regular visitors' preferences.
- Consistently adhered to established company policies and local liquor laws, ensuring responsible service of alcohol at all times.
- Adhered to company policies and local regulations regarding the responsible service of alcohol, ensuring a safe and enjoyable experience for all guests.
Receptionist
Budgewoi Soccer Club
04.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
Promotions Team Member
Budgewoi Soccer Club
04.2021 - 05.2022
- Consistently met or exceeded sales targets during promotional events, contributing to overall company success.
- Strengthened relationships with clients, securing repeat bookings for future promotions.
- Provided valuable feedback regarding the effectiveness of various promotional tactics to inform future strategy development.
- Increased brand awareness through effective distribution of promotional materials.
- Enhanced player experience by conducting lively and engaging bingo calling sessions.
- Maintained accurate records of all financial transactions to ensure proper accounting and reporting to relevant authorities.
- Handled sensitive situations with tact, resolving disputes among players or addressing rule violations in a fair yet firm manner.
- Cultivated strong relationships with regular players, fostering loyalty and repeat business through exceptional service delivery.
- Improved overall efficiency at the venue by monitoring equipment inventory levels and promptly reporting any maintenance issues or supply shortages.
- Managed the smooth running of bingo games by effectively multitasking, handling cards, markers, and cash transactions.
- Increased customer satisfaction through consistent and clear communication of game rules and instructions.
- Promoted a positive gaming environment by maintaining professional conduct and addressing player concerns with empathy and understanding.
- Ensured accurate payouts to winners by diligently verifying winning cards and adhering to established prize structures.
- Recorded number of tickets cashed and amount paid out after each race or event.
- Increased customer engagement by presenting promotional products in an appealing and informative manner.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service to drive satisfaction.
Retail Sales Associate
SPAR
01.2019 - 01.2020
- Delivered consistent in-person customer support.
- Handled restocking tasks consistently.
- Organized shelf arrangements for product accessibility.
- Maintained cleanliness of work environment.
- Conducted inventory counting efficiently.
- Managed cash transactions efficiently.
- Established rapport with customers through genuine interaction, creating a welcoming and comfortable atmosphere at the checkout.
- Maintained accurate inventory levels at the front-end through efficient restocking of supplies and merchandising materials.
- Supported store management by effectively resolving customer issues or concerns at the checkout.
- Streamlined transaction processes by accurately scanning items and applying appropriate discounts or coupons.
- Collaborated with team members to ensure effective communication and smooth workflow within the department.
- Reduced wait times for customers with swift and precise cash handling during busy periods.
Customer Service Representative
Eyebiz Laboratories
01.2006 - 01.2018
- Liaise with head office
- Follow up on vendors
- Maintained spreadsheets accurately.
- Enhanced satisfaction through adept problem-solving.
- Assisting stores with enquiries regarding customer orders
- Ensured accurate preparation of orders prior to shipment.
- Ensured consistent quality in product assembly.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Received recognition as an exemplary employee for consistently maintaining high levels of professionalism under pressure.
- Managed multiple priorities simultaneously while maintaining excellent attention to detail and accuracy.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Accurately mount lenses into frames,ensuring proper centering and alignment.
Education
RSA & RCG -
01.2019
Year 10 Certificate -
01.2001
Skills
- Customer Service
- Product Knowledge
- Order Prioritization
- Inbound Calling
- Outbound Calling
- Courier Organization
- Stock Handling
- WHS Compliance
- Cash Handling
- Issue Resolution
Work References
- Ian Jacobs, Operations Manager - Eyebiz Laboratories, 0419 406 332
- Elizabeth Evans, Human Resources Manager – Eyebiz Laboratories, 02 9714 4507
- Trish Booth, Store Manager – SPAR, 02 6375 1301
Timeline
Front of House Associate
Hotel Dunedoo
05.2022 - 01.2025
Bar and Gaming Attendant
Budgewoi Soccer Club
04.2021 - 05.2022
Receptionist
Budgewoi Soccer Club
04.2021 - 05.2022
Promotions Team Member
Budgewoi Soccer Club
04.2021 - 05.2022
Retail Sales Associate
SPAR
01.2019 - 01.2020
Customer Service Representative
Eyebiz Laboratories
01.2006 - 01.2018
RSA & RCG -
Year 10 Certificate -
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