KATE LLEWELLYN

Front Bar Manager

Jetty Hotel

Glenelg, South Australia

12.2011 - 07.2024

Reconciled daily transactions, balanced cash registers and deposited earnings at bank.
Trained front bar staff on policies and procedures, guest service techniques and communication skills to promote positive experiences.
Explained goals and expectations required of trainees.
Circulated within assigned areas to assess and address customer needs, effectively prioritising tasks during peak hours.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Promoted safe working conditions by monitoring safety procedures and equipment.
Oversee inventory and ordered accordingly.
Resolved problems or concerns to satisfaction of involved parties.
Delegated work to staff, setting priorities and goals.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Monitored patron alcohol consumption to encourage safety.
Monitored cash intake to reduce discrepancies.
Increased revenue by promoting additional products and assisting with beverage menu.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.