Kate Lothian
Sydney,NSW
Summary
I am an experienced Food and Beverage Supervisor, excelling in employee training, and fostering a positive team environment. I have three years of experience in specialty coffee, coupled with exceptional customer service skills. I strive to contribute to a positive environment for both customers and coworkers alike, and I will bring a friendly and bubbly attitude to the workplace.
Overview
3
3
years of professional experience
Work History
Food and Beverage Supervisor
Sip N' Bark
Edinburgh, Scotland
05.2024 - 02.2025
- Trained new employees on company policies and procedures.
- Held the responsibility of a keyholder, ensuring the cafe was secure at the beginning and end of each day.
- Created promotional displays for advertising special events or promotions at the cafe.
- Creating a positive environment for both customers and coworkers.
- Working calmly and productively in a busy environment.
- Prepared and served a variety of coffee drinks, adhering to specific recipes and presentation standards.
- Greeted customers, took orders and answered questions about menu items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted in creating social media content for the cafe
Food and Beverage Supervisor
Whitekirk Hill
East Lothian, Scotland
05.2022 - 04.2024
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Trained new hires in proper food handling techniques and safety regulations.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Resolving problems with knowledgeable and friendly service.
- Handling extremely busy breakfast and lunch rushes calmly, while ensuring both customers and staff are satisfied and tended to.
- Ensuring that hot and cold drinks are made to standard, and sent out in a timely manner.
- Exhibiting a keen attitude to learn more about specialty coffee.
Education
Art And Design HNC -
Edinurgh College
Edinburgh05-2024
Photography HNC -
Edinburgh College
Edinburgh. Scotland05-2023
High School Diploma -
Edinburgh Steiner School
Edinburgh. Scotland08-2022
Skills
- Employee training
- Trained barista with coffee expertise
- Allergen awareness
- Staff supervision
- Keyholder
- Bubbly customer service
- Positive and professional
- Latte art
- Opening and closing coordination
- Friendly and outgoing
References
Verdine Russon - Manager at Sip N' Bark
+44 7724 651660
Mazzy-Rae Lalich - Manager at Whitekirk Hill (Australian citizen)
0481 361 582
Benjamin Dexter - Character Reference (Australian citizen)
0401 963 321
Timeline
Food and Beverage Supervisor
Sip N' Bark
05.2024 - 02.2025
Food and Beverage Supervisor
Whitekirk Hill
05.2022 - 04.2024
Art And Design HNC -
Edinurgh College
Photography HNC -
Edinburgh College
High School Diploma -
Edinburgh Steiner School
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