Kate Martin
Bellbrae,VIC
Summary
Dynamic professional with a proven track record across multiple industries, specializing in procedure development and management. Expertise in team training and building, resulting in enhanced service quality and increased productivity. Implemented standardized processes that foster collaboration and strengthen relationships. Committed to continuous improvement and effective problem-solving.
Overview
21
21
years of professional experience
Work History
Alexander Technique Practitioner
ATBodySense - Self Employed
07.2010 - Current
- Launched and directed healthcare business while engaging with clients weekly.
- Managed backend operations to ensure smooth business processes.
- Maintained long-term client relationships to foster loyalty and trust.
Area Manager of Operations
Domain Health Physiotherapy Group
11.2008 - 2015
- Developed and implemented standardized processes to ensure consistent quality in service delivery.
- Mentored team members, fostering a culture of continuous improvement and collaboration.
- Coordinated cross-functional teams to streamline workflows and improve overall productivity.
- Collaborated with senior leadership to align operational strategies with organizational goals.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Traveled to over 5 clinics per week to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Kikki.K
06.2004 - 2008
- Streamlined daily operations for effective store management and enhanced customer service.
- Mastered inventory management processes, contributing to optimal stock levels.
- Worked closely with team members to ensure store cleanliness and visual appeal.
- Provided product information to customers, enriching their shopping experience.
- Monitored sales trends to identify opportunities for improvement in customer engagement.
- Developed strong relationships with customers, contributing to positive store atmosphere.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Instrumental Music Teacher
Christian College Geelong
08.2014 - Current
- Developed comprehensive lesson plans tailored to diverse student skill levels.
- Facilitated engaging group rehearsals, enhancing teamwork and musical collaboration.
- Implemented assessment strategies to evaluate student performance and progress.
- Coordinated school performances, showcasing student achievements in instrumental music.
- Established a positive learning environment that encouraged creativity and expression among students.
- Collaborated with cross-disciplinary teams to align music curriculum with academic standards.
- Provided instruction in one-on-one environment for students of varied age and ability.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering connections between music and other subject areas.
- Participated in department meetings to share ideas for program improvements while staying apprised of changes in educational policies or standards affecting the field of music education.
Education
Advanced Diploma Alexander Technique -
School For FM Alexander Studies
Melbourne, VICBachelor of Music Performance -
Victorian College Of The Arts
Melbourne, VICSkills
- Relationship building
- Collaboration with colleagues
- Performance management
- Program development
- Staff development and mentorship
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Decision-making
Timeline
Instrumental Music Teacher
Christian College Geelong
08.2014 - Current
Alexander Technique Practitioner
ATBodySense - Self Employed
07.2010 - Current
Area Manager of Operations
Domain Health Physiotherapy Group
11.2008 - 2015
Store Manager
Kikki.K
06.2004 - 2008
Advanced Diploma Alexander Technique -
School For FM Alexander Studies
Bachelor of Music Performance -
Victorian College Of The Arts