Kate Maxwell
ADELAIDE,SA
Summary
Dynamic professional with extensive experience in managing client accounts and leading teams. Expertise in training and developing staff, implementing office procedures, and improving profitability through effective financial reporting and strategic problem-solving.
Overview
14
14
years of professional experience
Work History
Accounts Manager
JB Metro Adelaide
ADELAIDE, SA
08.2016 - Current
- Managed client accounts and maintained strong relationships with key stakeholders.
- Tracked invoices and payments to ensure accuracy of accounts receivable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Advised senior management on best practices for improving profitability.
- Coordinated financial reports and ensured accurate account reconciliation processes.
- Supervised junior staff in daily accounting operations.
- Trained junior staff on account management best practices and company policies.
- Coordinated external audit activities by providing necessary information to auditors in a timely manner.
- Facilitated communication between departments to enhance collaboration.
- Supervised administrative staff to ensure smooth daily operations.
- Developed and maintained office procedures and policies for better workflow.
- Managed office supplies inventory and procurement processes efficiently.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Organized company events and meetings, overseeing logistics and arrangements.
- Organized company events including holiday parties, team building activities.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Reviewed files and records to obtain information and respond to requests.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
Admin/Accounts Officer
Hollier Dicksons
Gillman, SA
04.2012 - 07.2016
- Maintained accurate record keeping of all financial transactions.
- Maintained accurate records of financial transactions.
- Prepared monthly financial reports for the management team.
- Collaborated with teams to streamline invoicing procedures and reduce errors.
- Resolved payment discrepancies with vendors and suppliers.
- Handled queries and resolved issues related to accounts, ensuring customer satisfaction.
- Responded promptly to customer queries related to their accounts.
- Developed internal control policies to improve accuracy of financial information.
- Organized filing system for account documents such as invoices, receipts.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Maintained accurate records of transactions and client communications.
Education
High School Diploma -
West Lakes High School
Royal Park11-1990
Skills
- Account reconciliation
- Financial reporting
- Invoice processing
- Client invoicing
- Banking operations
- Detailed record keeping
- Office administration
- Office management
- Office procedures
- Policy development
- Customer relationship management
- Conflict resolution
- Effective communication
- Time management
- Event coordination
- Staff hiring
- Staff training
- Senior leadership support
- Staff management
- Team supervision
- Performance improvement
- Leading training sessions
- Relationship building
Timeline
Accounts Manager
JB Metro Adelaide
08.2016 - Current
Admin/Accounts Officer
Hollier Dicksons
04.2012 - 07.2016
High School Diploma -
West Lakes High School