Kate Millar

• Resolved customer inquiries efficiently, ensuring high levels of satisfaction and support.
• Collaborated with team members to enhance service delivery through knowledge sharing and best practices.
• Handled escalated issues with professionalism, maintaining customer trust and retention.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Monitored pool activities to ensure safety and compliance with health regulations.
• Enforced facility rules to promote a safe environment for patrons and staff.
• Assisted in maintaining cleanliness and organization of the aquatic area and equipment.
• Mentored new lifeguards, enhancing their skills through hands-on training sessions.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.

• Facilitated communication between patients, families, and medical staff to enhance care coordination.
• Trained new support workers on best practices and hospital protocols to ensure quality care.
• Maintained accurate documentation of patient interactions and care provided in compliance with regulations.
• Advocated for patient rights, fostering a supportive environment conducive to recovery.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Ran therapeutic group program with the OT.
• Worked in mental health unit and Psychiatric Emergency Care Centre

Worked one on one with clients to reach their goals

Ran therapeutic groups with other colleagues.

Helped clients navigate government agencies.

Took clients to appointments

Documented all interactions in accordance with company policy

Administrative tasks to assist with the running of the office.

Liaising with various stakeholders.

Meeting and greeting clients.

Data entry.

Assisting brand managers

Copy writing

Interviewing clients for written profiles