Kate Mordue
Summary
Dynamic professional with extensive experience at the Australian Electoral Commission, excelling in project management and stakeholder engagement. Proven track record in leading teams, enhancing customer service. Recognized for developing training programs and fostering strong relationships, ensuring successful project outcomes under pressure.
Overview
7
7
years of professional experience
Work History
Acting Assistant Director - Public Engagement
Australian Electoral Commission
Canberra
04.2024 - Current
- Monitored staff performance, provided feedback and conducted annual reviews.
- Maintained close relationships with key external stakeholders while managing expectations.
- Met with internal stakeholders to address issues and implement solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Facilitated team meetings to discuss progress and address challenges.
- Conducted training sessions on new processes for internal and external temporary staff members.
- Oversaw the review and development of over 1,100 knowledge articles for use during the election.
- Coordinated financial activities, monthly accruals and mid-year budget reviews for the branch.
- Developed and maintained relationships with external partners and vendors.
- Provided leadership, insight, and mentoring to employees.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Procurement Panel member.
- National WHS Committee member.
Senior Project Officer - Public Engagement
Australian Electoral Commission
Canberra, ACT
04.2023 - 04.2024
- Managed surge staff during the 2023 referendum.
- Conducted six monthly staff reviews, providing feedback, and mentoring.
- Updated training for the referendum.
- Resolved complex customer inquiries and complaints.
- Liaised with internal business areas
Senior Project Officer - Industrial Elections
Australian Electoral Commission
Sydney
07.2018 - 04.2023
- Established clear objectives, timelines and milestones for each assigned task within a given project timeline.
- Maintained comprehensive records of all project activities using appropriate software tools.
- Managed resources such as personnel, equipment or materials necessary for successful completion of projects.
- Monitored progress of projects, identified risks and created mitigation strategies as needed.
- Coordinated with internal departments, external partners and other stakeholders throughout the project lifecycle.
- Provided guidance and advice to team members on project management principles, processes and best practices.
- Ensured compliance with company policies as well as applicable laws and regulations.
- Returning Officer for highly complex industrial elections, e.g. RTBU, ANMF.
- Team leader: six-monthly staff assessments, providing feedback, and mentoring.
- Build and nurture external stakeholder relationships.
- Completed high pressure events within required timeframes.
Education
Certificate IV in Leadership And Training -
TAFE NSW
NSWSkills
- Project management
- Stakeholder engagement
- Customer service
- Team leadership
- Communication skills
- Time management
- Team training and development
- Complaint handling
- Issue escalation
- Client engagement
Accomplishments
- 2022 AEC PAQ Award
- 2021 NAIDOC Award
Affiliations
- Operate the AV for church services
- Love to travel - including extensive planning
Timeline
Acting Assistant Director - Public Engagement
Australian Electoral Commission
04.2024 - Current
Senior Project Officer - Public Engagement
Australian Electoral Commission
04.2023 - 04.2024
Senior Project Officer - Industrial Elections
Australian Electoral Commission
07.2018 - 04.2023
Certificate IV in Leadership And Training -
TAFE NSW
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