Kate Morey
Albury,Australia
Summary
I desire to work within a professional organization that will provide me with the opportunity to progress further in a managerial role, utilizing my existing skills and experience.
I am prepared to put in the effort and hours in order to achieve and advance within the right organization.
I am a highly self-motivated person who is goal orientated and have a passion to succeed.
My success has come from building genuine relationships with clients and identifying any potential sales outcomes.
Overview
22
22
years of professional experience
Work History
Branch Manager
Bendigo Bank
Albury, NSW
10.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Customer Relationship Manager
Bendigo Bank
Albury, NSW
05.2021 - 10.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Service Representative
Bendigo Bank
Lavington, NSW
04.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Consultant
RACV
01.2016 - 04.2019
- Created cross-selling and upselling opportunities through customer interactions, provided exceptional customer service, and maintained a high NPS score.
Brand Site & Communications Manager
Morris Wines (Pernod Ricard)
01.2013 - 01.2016
- Managed cellar door sales, banking reconciliation, CRM data input, and event coordination while developing relationships with local businesses.
Admin Assistant
Murray Gardens Retirement Village
01.2010 - 01.2013
- Handled data management, acted as a personal assistant to the office manager, and implemented staff training for a new CRM database.
Advertising Consultant
Regent Cinemas
Albury, Australia
01.2010 - 01.2013
- Sourced and secured new screen advertising clients, maintained B2B relationships, and coordinated client events.
Manager
Nirvana Ski SK8 and Surf
Albury and Wodonga, Australia
01.2003 - 01.2004
- Oversaw inventory control, payroll, and visual merchandising for a surf and streetwear retailer.
Education
Higher School Certificate -
Albury / Xavier High School
Albury12.2000
Skills
- Competency in all aspects of Microsoft Office
- Branch Operations Management
- High degree of experience with internet and email
- Customer Service
- Customer Relationships
- Excellent time management skills
- Competency in all aspects of QuickBooks, Payroll Premier and MYOB
- High degree of competency with database systems and data entry including CRM Database Systems
- Able to work independently and perform under pressure
- Attention to Detail
- Competency in interpreting and preparing business financials
- Excellent organization and time management skills
- Excellent verbal and written communication skills, including report and essay writing
- Practical experience within a variety of organizations, in a managerial role
- Knowledge of the financial requirements of a business
- Proven ability to perform when in charge of a team and as part of a team
References
- Cameron O'Connor Beyond Bank 0412059579
- Joeleen Humphrey, Personal Referee, 0488007103
- Kelly Davis, Sales Manager, Regent Cinemas, (02) 60412655
Timeline
Branch Manager
Bendigo Bank
10.2022 - Current
Customer Relationship Manager
Bendigo Bank
05.2021 - 10.2021
Customer Service Representative
Bendigo Bank
04.2019 - 05.2021
Customer Service Consultant
RACV
01.2016 - 04.2019
Brand Site & Communications Manager
Morris Wines (Pernod Ricard)
01.2013 - 01.2016
Admin Assistant
Murray Gardens Retirement Village
01.2010 - 01.2013
Advertising Consultant
Regent Cinemas
01.2010 - 01.2013
Manager
Nirvana Ski SK8 and Surf
01.2003 - 01.2004
Higher School Certificate -
Albury / Xavier High School