Kate Mowat

The Frankston Winter Shelter supports the vulnerable in the local community. It offers a bed, a warm meal and safe place for the night across Monday through to Friday each week through the winter months.
It aims to provide 'more than a place to stay' by offering guests a safe, caring, non-judgemental community environment to receive refreshment, hope and rest.

Role

• Welcome guests to the shelter
• Advise guests of health and safety procedures
• Discussion with guests about expectations around AOD and weapons at the shelter
• Perform basic risk assessment of guests in relation to potential harm to self or others
• Join in mealtime with volunteers and guests
• Listen to and chat with guests

• Provide local people with information, advice and skills to enable them to become more self-reliant
• Provide emergency relief and organise referrals to assist people in crisis
• Ensure the best options are offered to meet each individual's circumstance
• Interview and assess people seeking information and/or support either in person or by telephone
• Interview & assess clients impartially in relation to their needs and enquiries
• Supply appropriate support to clients and follow up situations where required
• Provide accurate information and/or referral to appropriate agencies
• Advocate and negotiate on behalf of the client when required
• Consult with the Team Leader, Operations Coordinators or Manager when in doubt or unsure of planned action
• Maintain an enthusiastic, cooperative and friendly approach when working with agency staff, volunteers, clients and referring agencies
• Maintain current knowledge of the agency's information resources
• Maintain an understanding of local current issues
• Participate in an annual performance appraisal with the Manager or an Operations Coordinator, or both, or a person nominated by the Manager
• Be aware of and adhere to policies and procedures
• Abide by the agency's Code of Ethics
• Attend regular case discussions
• Undertake regular professional development

• Visit multiple sites per day across South East Victoria and the Mornington Peninsula
• Create high-quality images for various print and digital projects.
• On-site client management.
• On-site conflict resolution and problem solving
• Establish and maintain internal and external relationships
• Communicate with company Sales and Production staff to ensure client satisfaction
• Create accurate floor and site plans of properties
• Upload images and floorplans to deadline
• Archive raw images for required periods

• Create high-quality images for various print and digital projects
• Onsite client management
• Conflict resolution and problem solving
• Establish and maintain customer relationships.
• Digitally edited photos to enhance appearance.
• Marketing
• Create accurate floorplans
• Invoicing and small business accounting.
• Work to a deadline

Short term, part time role managing and building a small portfolio of short stay properties

Contact potential customers via telephone, email and in-person inquiries

Create and maintain database

Respond to with new client enquiries

Assist guests with reservations and enquiries

Resolve guest issues

Coordinate maintenance and cleaning

Property appraisals

Negotiate, prepare and sign contracts with clients

• Contact potential customers via telephone, email and in-person inquiries
• Negotiate, prepare and sign contracts with clients
• Collaborate with Sales and Marketing departments to support business objectives and client acquisition
• Create advertising for digital and print media
• Support a busy Property Management Department
• Develop and maintain knowledge of relevant legislation
• Complete ingoing and outgoing reports and conduct routine inspections
• Prepare documents for VCAT hearings and insurance claims

• Engage with customers to effectively build rapport and lasting relationships
• Attend conferences as a company representative
• Contact Victorian councils to raise awareness of services
• Contact Grass Roots sports clubs to advise of relevant grants
• Contact sports related businesses to promote website advertising

• Photograph high quality real estate images
• Digitally edit images
• On-site client management
• On-site conflict resolution and problem solving
• Administrative duties for signage company
• Graphic design for sign company
• Marketing
• Delivery of sign products to real estate offices

• Photograph high-quality images for various print and digital projects
• On-site client management
• Digitally edit photos to enhance appearance
• Plan and prepare for on-location and studio shoots
• Developed professional relationships
• Marketing
• Accounting to master franchisee

• Interact with customers by phone, email or in-person to provide information
• Deliver clerical support
• Welcome office visitors and alert staff to arrivals of scheduled appointments
• Manage phone and email correspondence and handle incoming and outgoing mail and faxes
• Manage filing system, enter data and complete other clerical tasks
• Complete forms, reports, logs and records

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Negotiated, prepared and signed contracts with clients.

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Competed ingoing and outgoing reports and conducted routine inspections.
• Prepared documents for Tribunal hearings and insurance claims.
• Attended tribunals.
• Coordinated warrant of possession evictions.