Kate Mullane
Melbourne,VIC
Summary
High performing Senior Tax Advisor with 5 years of experience providing expert advice on various areas of taxation. Dedicated Executive Assistant with 9 years of experience supporting senior officials including those within Government including ministers and chief financial officers. Expert in coordination, planning, customer service and support of daily administrative functions within highly confidential environments.
Overview
9
9
years of professional experience
Work History
Holiday Park Manager
Seisia Enterprise
05.2024 - 09.2024
- Worked as a Holiday Park Manager in remote FNQ within an indigenous community located at the northernmost part of Australia
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Implemented successful volunteer pregames that engaged the community in park maintenance tasks
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Created rosters for all housekeeping, maintenance and office staff
- Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention
- Participated in regular meetings with management to discuss ongoing issues, trends, and opportunities for improvement in complaint handling
Administration Officer
Swinburne University of Technology
02.2024 - 04.2024
- Worked on the fees and scholarship team at Swinburne University on a fixed term, 2 month contract
- Completed general administration tasks such as data entry, data base management and responding to emails
- Processed student fees, refunds, deferrals, scholarships and government grants
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials
Senior Tax Advisor
Ministry of Justice
11.2021 - 02.2024
- I was recruited by the MoJ to implement an internal compliance system to tackle the UK's anti-avoidance tax legislation known as "IR35"
- Maintained expert knowledge of an extremely complicated piece of legislation and upskilled people across the organisation
- Build a robust system to ensure we were fully compliant with the law
- After successfully implementing a process to ensure the Ministry of Justice complied with the legislation, I was promoted and worked on a cross government team to ensure other government departments such
as the home office could implement a similar process - Acted as a trusted advisor and executive assistant to the chief financial officers and ministers, supporting them on all decision making
- Assisted them with all administrative tasks such as data filing, data entry, maintaining records, preparing documents and presentations, setting meeting agendas, hosting meetings and distributing meeting
minutes - Created in-depth briefs of all relevant tax implications for the business and presented these to financial directors and ministers, advising them on all possible actions to be taken to ensure tax compliance
- Supervised and managed two tax advisors who reported directly to me
- Organised and presented large upskilling sessions to groups of over 100 participants
International Tax Analyst
VMware
05.2021 - 08.2021
- While working as a tax analyst for a large multi-national company, I managed the corporate tax affairs of multiple subsidiary companies in various jurisdictions including EMEA, APAC and LATAM
- Analysed all work papers to ensure accuracy and analyse all tax information to ensure compliance with all regulations and recommend improvements for same
- Worked closely with external and internal departments on several different tasks including our finance department, company directors and planning & analysis department to ensure the corporate tax returns and payments were filed on time
- Organized meetings, including booking venues, preparing agendas, taking minutes, and ensuring all necessary materials were available
- Wrote reports detailing actions for internal use, client review, or official recordkeeping
Tax Advisor
Irish Taxation Office
02.2019 - 05.2021
- Provided trusted advice to tax payers on various areas of taxation via phone, email and in person
- Specialised in Income Tax, Corporation Tax, Capital Gains Tax and PAYE
- Completed a certificate in Income Tax and Payroll Compliance achieving 90%
- Supervised and upskilled new team members by conducting power point presentations and running upskilling sessions on all areas of taxation
- Produced training manuals, call listened and quality assured the work of junior staff
- Provided tax technical advice to clients on considerations such as capital allowance
claims, residency issues, losses, allowable expenses and emergency tax - Interpreted and simplified complicated tax legislation before summarizing and presenting it to the entire organisation to ensure we were compliant with legislative change
Bilingual Customer Service Representative
Rigney Dolphin
06.2015 - 02.2019
- During my time at University, I also worked as a bilingual customer service advisor
- Thanks to my flexibility and adaptability, I worked across 5 different campaigns. I switched campaigns as and when needed to meet business demands
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers
- Gained customer trust by providing knowledgeable and accurate information in both English and Irish
- I was the first point of escalation for all complaints. I dealt with all complaints in a professional manner
- Upskilled and trained new members of the team across all campaigns
- Supervised junior staff and handled all escalations seamlessly and effientely
Education
Postgraduate Certificate - Law
Maynooth University
Kildare, Ireland09.2021
Certificate of Higher Education - Income Tax And Payroll Compliance
The Irish Tax Institute
Dublin, Ireland09.2019
Bachelor of Arts - Geography & French
University College Cork
Cork, Ireland05.2018
Skills
- Executive Support
- Customer Service-Oriented
- Team Leadership
- Report Writing
- Data Entry
- Office Administration
Timeline
Holiday Park Manager
Seisia Enterprise
05.2024 - 09.2024
Administration Officer
Swinburne University of Technology
02.2024 - 04.2024
Senior Tax Advisor
Ministry of Justice
11.2021 - 02.2024
International Tax Analyst
VMware
05.2021 - 08.2021
Tax Advisor
Irish Taxation Office
02.2019 - 05.2021
Bilingual Customer Service Representative
Rigney Dolphin
06.2015 - 02.2019
Postgraduate Certificate - Law
Maynooth University
Certificate of Higher Education - Income Tax And Payroll Compliance
The Irish Tax Institute
Bachelor of Arts - Geography & French
University College Cork
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