Kate Munns
Highland Park,Australia
Summary
Resourceful Administration Officer known for high productivity and efficient task completion. Specialized skills include strategic planning, office management, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operation in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Receptionist/Assistant
National Dental Care
Mudgeeraba, Queensland
03.2021 - Current
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Handle patient records with confidentiality.
- Manage a multi-line phone system, with exceptional phone manners.
- Documented patient records with procedures performed and added notes taken to charts.
- Invoice approval on Redmaps.
- Petty cash management.
- Processing DVA and Medicare claims on both D4W and the Proda website.
- Minute-taking for team meetings.
- Processing HICAPS payments, cash, EFPOS, direct payments, and end-of-day totals.
- Ensured compliance with infection control policies and procedures.
- Ordered supplies necessary for daily operations of the practice.
- Sterilized instruments according to established guidelines and protocols.
- Provide exceptional chair-side support, with patient comfort a high priority, while working efficiently with the dentist.
Dental Assistant / Receptionist
Smile Centre
05.2018 - 05.2021
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Sterilized instruments according to established guidelines and protocols.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Ordered supplies necessary for daily operations of the practice.
Office Administrator
The Terraces – McKenzie Group
- Maintain and manage an effective roster for over 200 staff members.
- Oversee the recruitment functions.
- Provide administrative support to the Operations Manager and Director of Nursing.
- Conduct interview pre-screenings and telephone references.
- Create new employee packages and personal files.
- Manage absences and annual leave.
- Timesheet and payroll reporting.
- Minute taking and distribution.
- Petty cash reconciliation and weekly banking.
- Reception cover, switchboard, filing, and stationary orders.
Administration Officer
Spiritus Community Care
- Manage client information in the Procura database with accuracy.
- Provide administrative support to management, nursing, and allied health departments.
- Maintain and manage timesheets and payroll.
- Manage different reports within strict timeframes.
- Maintain an in-house and professional training register.
- Create new employee personnel files.
- Reception Duties.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
Education
High School Diploma -
Cottenham Village College
Cottenham, CambridgeSkills
- Proficient in Microsoft Software
- Proficient in Dental 4 Windows
- Proficient in Repmaps, Procura
- Ability to learn new software packages quickly
- Ability to embrace change
- Willingness to continue personal development
- Ability to train new staff in current policies and procedures
- Time management
- Effective communication
- Attention to detail
- Administrative support
Certification
- Certificate 3 in Dental Assisting.
- Foster Carer certified, 01/01/13.
- Certificate 3 in Children’s Services CHC30402.
- Senior First Aid Certificate.
- Procura Health Industry Computer software training.
- Communicate Appropriately with clients and colleagues.
- Facilitator training.
- Manage multiple tasks and deadlines.
References
- Simone Walton, Practice Manager, 0408 222 901
- Erin Munro, Personal reference, 0409 760 563
Timeline
Dental Receptionist/Assistant
National Dental Care
03.2021 - Current
Dental Assistant / Receptionist
Smile Centre
05.2018 - 05.2021
Office Administrator
The Terraces – McKenzie Group
Administration Officer
Spiritus Community Care
High School Diploma -
Cottenham Village College