Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kate Murphy

Stafford Heights

Summary

Dynamic customer service professional with a proven track record at Computershare Limited, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction and team morale through active listening and critical thinking. Adept at scheduling and administrative support, ensuring timely execution of tasks while fostering a collaborative environment.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Computershare Limited
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Scheduler

Computershare Limited
04.2011 - 03.2024
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Receptionist

Computershare Limited
05.2008 - 03.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Team Leader

Hungry Jacks
10.2003 - 05.2008
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

St Columba’s
Brisbane, QLD

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Computer proficiency
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Administrative support

Timeline

Scheduler

Computershare Limited
04.2011 - 03.2024

Receptionist

Computershare Limited
05.2008 - 03.2011

Team Leader

Hungry Jacks
10.2003 - 05.2008

Customer Service Representative

Computershare Limited

St Columba’s

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Kate Murphy