Kate Mutovkina
Sydney,NSW
Summary
Proven leader and effective Sales Manager at Beijing Huazhang, I excel in building client relationships and leading sales teams to exceed targets through motivational coaching. Skilled in relationship building and staff management, my approach has consistently resulted in improved sales performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Manager
Beijing Huazhang
08.2018 - 05.2024
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Waitress
Restaurant "Seashell"
06.2015 - 09.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barista
Gaylord Texan Hotel
05.2014 - 11.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Master of Management - Business
University of Technology Sydney
Sydney NSW07.2025
Bachelor in English Philology - Philology
Crimean Federal University By Vernadsky
Ukraine08.2016
Skills
Relationship Building
Sales team training
Staff Management
Goals and performance
Good at communication
Providing excellent customer servise
Good at singing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Sales Manager
Beijing Huazhang
08.2018 - 05.2024
Waitress
Restaurant "Seashell"
06.2015 - 09.2015
Barista
Gaylord Texan Hotel
05.2014 - 11.2014
Master of Management - Business
University of Technology Sydney
Bachelor in English Philology - Philology
Crimean Federal University By Vernadsky
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