Summary
Overview
Work History
Skills
Timeline
Generic

Kate Newbold

Yarramalong

Summary

I am a dynamic Practice Manager with a proven track record at Bupa Dental Erina, I strive to enhance patient and staff satisfaction through strategic planning and effective communication, and have proven I can do so whilst achieving significant profit improvements.

I pride myself in fostering a collaborative environment while ensuring regulatory compliance and optimizing operational workflows.

I am reliable and adaptable, excel in dynamic settings and look forward to developing my skills and achievements within the Bupa Dental brand.

Overview

23
23
years of professional experience

Work History

Practice Manager

Bupa Dental Erina
09.2023 - Current
  • Managed daily operations to ensure efficient patient flow and optimal resource allocation.
  • Developed and implemented scheduling systems to enhance appointment management and reduce wait times.
  • Trained and supervised staff on best practices for patient care and office procedures.
  • Oversaw inventory management processes, ensuring adequate supplies for clinical operations.
  • Coordinated communication between dental team members to improve collaboration and service delivery.
  • Monitored compliance with health regulations, maintaining high standards of patient safety and care quality.
  • Managed budgeting activities, tracking expenses to exceed financial targets and operational goals.
  • Facilitated patient feedback initiatives, driving improvements in service delivery based on insights gathered.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Supervised team of up to 27 personnel.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.

Front Office Manager

Bupa Dental Erina
05.2009 - 09.2023
  • Managed front office operations, ensuring efficient patient flow and high-quality customer service.
  • Coordinated scheduling for dental appointments, optimizing staff and resource allocation.
  • Supervised administrative staff, fostering a collaborative team environment to enhance productivity.
  • Implemented patient feedback systems to improve service delivery and client satisfaction.
  • Maintained accurate patient records using practice management software to ensure compliance and data integrity.
  • Assisted in marketing initiatives to promote services, attracting new patients to the practice.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front and back office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved patient complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Managed files and records for staff and patients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed training materials for new employees, streamlining onboarding processes.
  • Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.

Front Office Coordinator

Platinum Dental Care
05.2006 - 05.2009
  • Coordinated patient scheduling, ensuring timely appointments and optimized office flow.
  • Assisted in maintaining electronic health records, ensuring accuracy and confidentiality of patient information.
  • Managed high call volumes effectively, addressing patient inquiries and resolved issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Collect patient and client documents and information upon referral.
  • Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
  • Improved patient satisfaction with thorough and compassionate communication.

Dental Assistant

Primary Dental Wyoming
12.2004 - 03.2006
  • Assisted dentists in various procedures, ensuring patient comfort and safety throughout treatments.
  • Prepared treatment rooms by sterilizing instruments and organizing materials for efficient workflow.
  • Educated patients on oral hygiene practices and post-operative care to promote better health outcomes.
  • Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
  • Supported inventory management by monitoring supplies and placing orders as needed to prevent shortages.
  • Provided chairside assistance during procedures, enhancing efficiency through effective communication with the dental team.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Dental Assistant

Michael Tsain and Associates
05.2002 - 05.2003
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Skills

  • Schedule management
  • Staff management
  • Practice management
  • Workflow management
  • Policy implementation
  • Strategic planning
  • Regulatory compliance
  • Performance metrics
  • Profit improvements
  • Certified in CPR/AED

Timeline

Practice Manager

Bupa Dental Erina
09.2023 - Current

Front Office Manager

Bupa Dental Erina
05.2009 - 09.2023

Front Office Coordinator

Platinum Dental Care
05.2006 - 05.2009

Dental Assistant

Primary Dental Wyoming
12.2004 - 03.2006

Dental Assistant

Michael Tsain and Associates
05.2002 - 05.2003

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Kate Newbold