Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kate Nobes

Beaconsfield,QLD

Summary

My employment history spans diverse and challenging roles whether it was accomplishing sales targets, expanding lead generation for sales and marketing, meeting deadlines, providing excellent customer service or the huge task of overseeing and managing a large property and of course being a mum, I have maintained calm in fast paced environments, a tireless team player, a talented people motivator and highly dependable parent who believes that professionalism refers to an attitude not necessarily a job description. I have provided a high standard of administrative support, nurtured client relations and maintained a high level of ethics with a long term career in a reputable company.

Overview

18
18
years of professional experience

Work History

Customer Service Supervisor

Coles Supermarket
12.2010 - Current
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created, prepared, and delivered reports to various departments.
  • Implemented feedback system for customers to provide comments and suggestions to improve service.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Ensured adherence to legal and company policies
  • Maintained front end supplies
  • Managed and performed all checkout and service functions
  • Opened and closed operations
  • Training and certification for OH&S
  • Managed ACO and delivered efficient customer service
  • Handled and resolved customer complaints and price discrepancies
  • Set performance goals and project deadlines for promotional themes

Customer Service Assistant

Coles Supermarket
02.2006 - 10.2009
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Cultivated a customer focused shopping environment by greeting and responding to all customers in a friendly manner
  • Assisted with inventory control
  • Managed lottery department
  • Processed customer transactions
  • Ensured superior customer service by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Monitored cash drawers in multiple checkout stations
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.

Education

Business And Secretarial Studies - Business Administration

Gold Coast Business Academy
Gold Coast, QLD

Skills

  • Issue Resolution
  • Policy Enforcement
  • Performance Evaluations
  • Work Prioritization
  • Positive and Constructive Feedback
  • Report Generation
  • Workflow Management
  • Time Management
  • Team Building and Leadership
  • Service Delivery Optimization
  • Product Knowledge
  • Marketing

Accomplishments

Excellence Recognition Award for Coles Myer Supermarkets 2006

Coles Community Hero 2011

Coles Award for Proud to be Coles recognising and celebrating you 2013

Coles Award for Proud to be Coles recognising and celebrating you 2015



Additional Information

Referees

Mrs Carol Nobes

Business Manager Australia Post Burleigh Heads Gold Coast

0423 687737


Mrs Wendy Stone

Supervisor at Coles Sydney Street

0473 975199

Timeline

Customer Service Supervisor

Coles Supermarket
12.2010 - Current

Customer Service Assistant

Coles Supermarket
02.2006 - 10.2009

Business And Secretarial Studies - Business Administration

Gold Coast Business Academy

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Kate Nobes