Experienced Support Worker offering 20+ years in education, disability and aged care. Demonstrated ability to build and maintain relationships, meet service needs and ensure smooth running of operations.
Successful small business owner with excellent interpersonal communication skills.
Experienced in training and mentoring staff.
Overview
30
30
years of professional experience
Work History
Cafe Proprietor. Barista. Cook.
Self Employed
01.2016 - 07.2023
cook and prepare fresh food before start of service
mentored and trained young men living with autism, sharing knowledge and expertise in making barista coffee, food preparation and maintaining a clean workspace.
maintained and operated espresso machines, grinders sandwich press, ovens and other equipment.
listened carefully to customer requests and created personalized beverages, which improved sales.
financial record keeping.
used POS system to accurately enter orders and process payments.
prepared specialty drinks.
prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
elevated customer loyalty by using strong communication abilities to resolve customer problems.
ordered and restocked display cases with attractive arrangements to promote specialty food items.
Foster Carer
Life Without Barriers NT
01.2009 - 04.2019
foster carer for a young person with special needs for 10 years.
Education Support Officer
Yirara College, C.M.S., Acacia Hill School
10.2010 - 12.2015
As Education Support Officer at the above mentioned schools I provided curriculum support to the teaching staff by:
contributed to the planning and delivery of curriculum with the teaching staff.
delivered curriculum to the students in small groups or to individuals under the direction of the teacher.
performed administrative duties such as photocopying, laminating, records management and organising and preparing. materials and recourses for activities and lessons.
organising activities within the safety guidelines and under direction of the teacher.
help with organising special events and students work displays.
supervision of students in the school yard during recess and lunch breaks as well as during sporting activities.
at Acacia Hill School I also provided personal care and support for activities of daily living.
Personal Care Worker
Resthaven South Australia
01.2001 - 09.2008
Personal Care Worker
Brighwater Care Group
01.1994 - 12.2000
Education
Certificate III Commercial Cooking
TAFE South Australia
Noarlunga Centre, SA
11.2006
Bachelor of Arts - Aboriginal Studies
Edith Cowan University
Perth, WA
2000
Skills
Excellent communication skills
Compassionate, patient and empathetic
Experienced mentor and team leader
Creative, thoughtful and fun
Accomplishments
2022 NT Chamber of Commerce Business Excellence Award.