Kate Olver

* Assist Online Manager in all daily online functions, providing an excellent experience for customers and meeting company performance expectations.

* Manage the online department in the absence of the online Manager. Including team management, rostering, ordering, maintaining all relevant records, managing daily administrative tasks and collaborating with other departments to ensure an overall excellent customer experience.

* Training and cross training new team members to the online department.

* All aspects of the role of online team member.

• Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
• Strengthened team collaboration through regular meetings, sharing best practices, and offering constructive feedback.
• Maintained excellent product knowledge to provide informed recommendations to customers based on their unique needs.
• Provided exceptional customer service by resolving issues quickly, professionally, and empathetically.
• Consistently exceeded performance targets by actively seeking out ways to improve productivity and enhance results.

* Assisting customers with in-store purchases, using a range of check out options.

* Supervising the team on shift. Assuring the department runs smoothly while covering breaks and performing tasks away from the checkout.

* Daily administrative tasks. Ensuring all relevant reports and records are maintained, meeting all company and council food safety requirements.

* Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Hired, trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
• Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Interviewed and hired ideal candidates to assist with logistics and tasks of business.

* Prior to owning my own Flakey Jakes Fish n Chips business i was employed by Flakey Jakes as a store Manager.

* Daily tasks involved in running a small food business. Including customer service, maintaining food safety.

* Administrative tasks such as ordering, rostering, finalising accounts and keeping all relevant food safety records.