Kate Picton
Bajool,QLD
Summary
Friendly retail professional with a successful background in sales and marketing. Providing customer satisfaction through exceptional customer relations and sales abilities. Seeking new opportunities to expand skills and maintain a full-time position.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
Horseland Rockhampton
08.2021 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences to all customers
- Listened to customer needs and desires to identify and recommend optimal products.
- Provide exceptional customer service and product knowledge.
- Greeted customers and helped with product questions, selections, and purchases.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Handled incoming phone calls professionally, addressing customer inquiries.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Area Manager/Payroll Administrator
Fairy's Cleaning Service
11.2016 - 01.2023
- Enhanced client relationships by providing exceptional support during the whole contract process.
- Provided exceptional customer service through clear communication, professional demeanour, and effective problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals.
- Educated staff on environmentally friendly practices, incorporating sustainable methods into daily operations where possible.
- Provided comprehensive accounting support to company by managing functions like payroll, invoicing, accounts payable, accounts receivable and business expense processing.
- Reconciled company bank, credit card and line of credit accounts.
- Managed employee records on database to maintain accuracy and updated information.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Education
Certificate III in Business Administration
QLD Tafe
Rockhampton, QLD11.2019
High School Diploma -
The Cathedral College
Rockhampton, QLD11.2016
Skills
- Product and Service Sales
- Store Policies and Procedures
- Retail Store Operations
- Processing payments
- Retail Merchandising
- Customer Service
- Teamwork
- Honest and Dependable
- Flexible Hours
- Problem-Solving
- Punctuality
- Relationship Building
Accomplishments and Activities
- Recently purchase a property with my Fiance
- Spending time with my horses and dogs, ensuing they healthy and happy
- Spending time with family and friends
Timeline
Retail Sales Assistant
Horseland Rockhampton
08.2021 - Current
Area Manager/Payroll Administrator
Fairy's Cleaning Service
11.2016 - 01.2023
Certificate III in Business Administration
QLD Tafe
High School Diploma -
The Cathedral College
Similar Profiles
Richard BakerRichard Baker
National Retail Manager at HorselandNational Retail Manager at Horseland
Catherine TeszkeCatherine Teszke
Retail Assistant Manager at HorselandRetail Assistant Manager at Horseland
Shavita HenryShavita Henry
Certificate I Business Administration Trainee at Anglicare RockhamptonCertificate I Business Administration Trainee at Anglicare Rockhampton