Hi, I’m
Kate Pollard
Boambee East
Summary
Dynamic and compassionate service delivery leader with extensive experience in the disability sector, seeking the EL2 Service Delivery Director position at the National Disability Insurance Agency. Offering a proven track record of providing expert advice, leading teams, and implementing innovative solutions to enhance service delivery for individuals with complex support needs.
Overview
25
years of professional experience
Work History
National Disability Insurance Agency
Assistant Director – Complex Support Needs Pathway
07.2021 - Current
Job overview
- Lead a team in providing comprehensive support across various program areas, enhancing policy implementation and complex problem solving
- Direct strategic initiatives, balancing agency goals with team capabilities to deliver exceptional outcomes
- Spearheaded business improvement strategies and risk management activities, fostering innovation and adaptability.
National Disability Insurance Agency
Specialised Planner – Complex Support Needs Pathway, SME Health
03.2019 - 07.2021
Job overview
- Excelled as a subject matter expert, guiding participants through the development and implementation of their NDIS plans
- Championed inclusive community partnerships, significantly contributing to quality assurance and continuous improvement.
National Disability Insurance Agency
Team Leader – Service Delivery
12.2016 - 03.2019
Job overview
- Provided outstanding leadership in service delivery, ensuring high-quality support and information dissemination to NDIS participants
- Enhanced operational practices, leading to improved service delivery and participant outcomes.
Family and Community Services, Ageing Disability & Home Care
Coordinator – Accommodation & Respite
01.2015 - 01.2016
Job overview
- Managed administrative and budgetary functions, ensuring compliance and quality standards within service delivery
- Played a key role in staff recruitment and development, addressing skill gaps and fostering a culture of continuous learning.
Family and Community Services, Ageing Disability & Home Care
Team Leader – Centre Based Respite
01.2009 - 01.2015
Job overview
- Directed daily operations of respite services, providing leadership and supervision to Disability Support Workers.
Education
University Overview
- Diploma of Community Services Work – Case Management
- Diploma of Social Science (Child Studies)
- Certificate IV in Business Frontline Management
- Certificate IV in Disability Work
- Certificate III in Disability Work
- Certificate III in Educational Support
- Senior First Aid Certificate
- Certificate - Introductory Level Officiating General Principles
Skills
- Leadership & Management: Expert in leading diverse teams to achieve operational excellence and enhance service delivery
- Stakeholder Engagement: Skilled in building and maintaining strong relationships with government and community agencies
- Strategic Planning: Proficient in developing and implementing strategic initiatives that align with organizational goals
- Risk Management: Adept at identifying and mitigating risks, ensuring compliance and promoting a culture of safety
- Adaptability: Proven ability to adapt to changing environments and manage ambiguity effectively
References
Provided upon request.
Timeline
Assistant Director – Complex Support Needs Pathway
National Disability Insurance Agency
07.2021 - Current
Specialised Planner – Complex Support Needs Pathway, SME Health
National Disability Insurance Agency
03.2019 - 07.2021
Team Leader – Service Delivery
National Disability Insurance Agency
12.2016 - 03.2019
Coordinator – Accommodation & Respite
Family and Community Services, Ageing Disability & Home Care
01.2015 - 01.2016
Team Leader – Centre Based Respite
Family and Community Services, Ageing Disability & Home Care
01.2009 - 01.2015
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