KATE POWER

As the Recruitment Consultant for Elanor Hotels, I am responsible for the end to end acquisition and recruitment process for a portfolio of 20 hotels around Australia.

• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
• Interviews applicants to determine their job requirements and suitability for particular jobs.
• Prepare and issue contracts and appropriate employment documentation as required
• Full management of the onboarding and offboarding process for all employees
• Attracted top candidates using social media networking
• Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
• Recruitment of all specialist roles
• Advertised job vacancies through online platforms.
• Assist with the coordination of HR and Company benefits and rewards
• Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
• Coordinate the efficient and timely delivery of HR administrative processes

• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
• Advertised job vacancies through online platforms.
• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Successfully facilitated the onboarding and the processing of paperwork for 200 + new employees from my start date with the organisation.
• Requested and contacted candidate references to help hire right people for jobs.
• Responsible for processing any employee related changes for payroll, through our HR systems Workday & Fourth.
• Maintained precise, detailed staff and company records for thorough reference.
• Assessed new staff eligibility through reference and right-to-work checks.
• Created professional templates for offer letters and employment contracts.
• Planned employee social events.
• Served as a point of contact for all employee related queries.

• Delivered front of house duties with warm and professional manner.
• Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
• Handled customer payments and updated reservations with Opera.
• Achieved 5-star reviews by delivering outstanding customer service.
• Collected and processed guest data in line with data protection regulations.
• Greeted and checked-in guests promptly and professionally.
• Reconciled floats and administered petty cash systems.
• Coordinated housekeeping staff to prepare rooms for guest arrivals.
• Managed incoming calls effectively using switchboard systems.

• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Organising VIP guest arivals
• Trained new staff members in customer service techniques and hotel operations.

• To coordinate all reservations for Mei Ume restaurant & Bar
• Following & implementing leading hotels of the worlds standards (LQA standards)
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Menu preparation in advance of each meal period.
• Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.

I completed a placement abroad as part of my studies at Shannon College of Hotel Management. I worked in the 5-star Martin's Chateau Du Lac in Belgium. I spent time in various departments throughout the hotel gaining knowledge in the fine dining restaurant, the housekeeping department, and my final months in the front office department as a receptionist.