Microsoft Office, Booking Manager, Content Manager, Forcefield, LINKS, Active Carrot,Synergy Soft, Ezy Retail, Web based ordering systems, Administrator, Loyus Notes, Wang, Possum & Fred Dipensary
Kate Pratt
Office Administrator
Currambine,WA
Summary
Hardworking Office Administrator with many years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Community Venue Booking Officer
City Of Joondalup
Joondalup, WA
05.2023 - Current
- Provide information for potential hirers enquiring about the facilities, parks and sporting fields for both permanent and casual bookings.
- Provide information to hirers regarding date availability and costs of the venues/facilities and resources.
- Prepare venue key/swipe access for permanent hirers.
- OSH Management and reporting for the venues and processing Building Maintenance requests.
Membership Service Officer - Casual
City Of Joondalup
Craigie, Western Australia
04.2023 - Current
- Provide professional customer service and information as first point of contact for Craigie Leisure Centre.
- Complete facility tours highlighting suitable membership options for new prospects.
- Process new memberships and manage tracking information on all the Gym memberships.
- Offer Health and Fitness appraisals, address customer complaints, memberships updates and action suspensions.
Relief Swim School Coordinator
City Of Joondalup
Craigie, Western Australia
03.2023 - 04.2023
- Oversee Swim school programs and services in line with the City's plans, protocols, procedures and legislation.
- Administrative duties are undertaken efficiently, effectively, within agreed timeframes in all circumstances.
- Action class movements, completing levels and class cancellations.
- Delivered team meeting before swim school classes commenced each day, highlighting improvements, encouragement and general information for teachers.
- Observe class transitions to maintain visibility and connections with parents.
- Comply with WHS legislation, City protocols, procedure and other WHS related requirements, and actively support the City's safety systems.
Relief Sports Supervisor
City Of Joondalup
Cragie, WA
01.2023 - 02.2023
- Deliver sports programs and services in line with the City's plans, protocols, procedures and legislation.
- Deliver all sports programs and services in a safe, inclusive environment with programs in line with industry trends.
- Ensure the correct set up/down of equipment for timely and safe conduct of programs and services.
- Administrative duties are undertaken efficiently, effectively, within agreed timeframes in all circumstances.
- Human Resources management activities are undertaken in accordance with relevant legislative requirements and the City's protocols and procedures.
- Prepare rostering system for the sports programs for the approval by the Team Leader Leisure & Aquatics Programs.
- Comply with WHS legislation, City protocols, procedure and other WHS related requirements, and actively support the City's safety systems.
Leisure Duty Manager & Administration Officer
City Of Karratha
Karratha, WA
07.2022 - 01.2023
- Responsible for the administration and supervision of all customer service associated services at the Karratha Leisureplex.
- First point of contact providing information and direction to the public, receipting all cash, preparation of end of day balancing.
- Responsible for opening and closing of the Recreation facility, on-call for any events after hours and ensuring a smooth coordination of daily activities and bookings within the Centre.
- Assist in recruitment, development and training of all customer service staff. Preparing rosters, timesheets and communications for all Customer Service staff. Staff performance reviews.
- Process and manage booking applications and approvals for the City's recreation facilities and court hire.
- Prepare and check monthly invoices for Finance, issue monthly accounts for the City's Community Groups.
Health & Programs Supervisor
City Of Karratha
Karratha, WA
06.2021 - 06.2022
- Responsible for promoting, coordinating, conducting and evaluating all recreation, aquatic, fitness & lifestyle programs throughout the City's Recreation facilities.
- Responsible for acting as the first point of contact, responding appropriately by providing information to the public.
- Assist in Recruitment, development and training of Leisureplex staff. Preparing rosters, timesheets, staff leave and communication to all the Health & Program staff.
- Prepare monthly attendance, statistics and program evaluation reports for Council.
- Process fortnightly direct debit run for all memberships.
- Supervision, coaching, mentoring and management of appropriate staff members in the Gym, Group Fitness, Creche, Cafe and Customer Service Staff.
- Ensure budget forecast are monitored and achieved.
- OSH Management and reporting for the facility and processing Building Maintenance requests.
- Centre marketing and promotion of all Programs and Public Information.
- Responsible for the opening and closing of the Recreation Centre, on-call for any events after hours and ensuring a smooth coordination of the daily activities and bookings within the Centre.
Leisure Duty Manager - Programs
City Of Karratha
Karratha , Western Australia
05.2017 - 06.2021
- Program coordination; responsible for coordinating activities and programs associated with the City's of Karratha's Leisureplex sporting, term and holiday programs.
- Responsible for the opening and closing off the Recreation Centre, on-call for any events after hours and ensuring a smooth coordination of the daily bookings within the Centre.
- Responsible for recruitment, inductions, development and training of the program staff. Preparing rosters, timesheets and communication to all Program staff.
- Providing a high level of frontline customer service to all internal and external customers over phone or in person. Providing information to the general public, receiving all cash, preparation and processing all receipts.
Store Manager
Video Ezy
Karratha, WA
09.2010 - 05.2017
- Responsible for overseeing the daily operations of Video Ezy, ensuring the store runs smoothly and effectively. Coordination of store promotions, sales and markdowns. Motivating and training the customer service team, for excellent customer focus and store performance.
- Staff recruitment, inductions and training for Customer Service staff.
- Prepare monthly rosters and timesheets. Weekly takings reports and banking. Stocktakes and excess store returns for distributors. End of Financial reporting and processes.
- Provide quality customer focus, monitor lay-by's and special orders, SMS reminders and handle any customer complaints. Prepare new rental stock, turns downs and ex-rentals weekly.
- OSH management and reporting for the store action any building maintenance requirements and servicing.
- Technical support and merchandising for the Video Ezy kiosks machines at various locations at the local shopping centre.
Senior Payroll Officer
City Of Kalgoorlie-Boulder
Kalgoorlie, WA
03.2001 - 05.2006
- Prepare and produce a payroll every fortnight for over 300+ employees using synergy soft program and business internet banking.
- Process daily timecards and plant allocation for the outdoor employees.
- Process one off pays, create new employees, calculate termination payments and leave applications. PAYG tax installments for the ATO.
- Actioned performance reviews increments and calculated back pays. Prepare workers compensation claims and reimbursements. Prepare payments for monthly superannuation.
- Maintain employee personnel records, leave entitlements, calculate long service leave transferring between WA Local Governments.
- Produce EOY year Group Certificates and reporting. Prepare draft annual budgets for salaries and wages.
Recreation and Youth Coordinator
City Of Kalgoorlie-Boulder
Kalgoorlie, WA
01.2003 - 12.2003
- Coordinate ground allocations for the City's recreational facilities for sporting competition and community events. Conduct ground inspections and prepare general maintenance on the City's recreational facilities liaising with the Parks and Gardens team.
- Represent the City and liaise with sporting groups, coaches, sporting identities and Government agencies on better ways to develop junior sports in the City. Prepare funding submissions and acquittals for Government grants.
- Actively coordinate events to benefit the community for example Bike week, Australia Day celebrations, Be Active DAy, Croc Festival, Community events and the Youth Festival.
- Coordinate the City's Youth Council, prepare agenda and minutes. Represent the City Youth Council on youth related committees.
Assistant Payroll & Creditors Officer
City Of Kalgoorlie-Boulder
Kalgoorlie, WA
11.1998 - 03.2001
- Assist in the production and balancing of the fortnightly payroll. Accurate input of daily time cards for external workforce.
- Process leave request, activate superannuation applications and action payroll deductions.
- Input creditor invoices and process fuel and stock issues.
- Assist with the balancing of the fortnightly and monthly Cheque runs.
- Action any tasks directed buy the Senior Payroll or Creditor Officer's
Cashier
City Of Kalgoorlie-Boulder
Kalgoorlie, WA
03.1998 - 11.1998
- Receipting of land rates, dog registration, building and sewerage applications, parking infringements, debtors, trust funds and bond payments.
- Manage City's petty cash and stationery.
- End of day procedures counting floats, balance and prepare daily banking.
Rates Customer Enquiry & Levy Clerk
Maroochy Shire Council
Nambour, QLD
06.1996 - 02.1998
- Provide excellent customer service, provide information and direct customer to the relevant area within the Rates Department.
- Investigate Rate problems, action change of addresses and the change of ownerships.
- Prepare rate searches and certificates.
- Prepare General journals for property levies and adjustments on developers levies.
- Complete property inspections and process the building unit plans.
Pharmacy Assistant
Nambour Plaza Pharmacy
Nambour, QLD
02.1993 - 05.1996
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assist with promotions and store displays.
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Responsible for store stationery and confectionery orders.
- End of Day procedures, floats, balancing register and preparing daily banking.
- Invoicing monthly accounts and manage outstanding debt.
- Printing monthly reports and audit trials.
Education
Diploma of Management BSB51107 - Retail Management
Tubal Pty Ltd
Karratha, WA 07.2012 - 06.2013
High School Diploma -
Nambour Senior High School
02.1987 - 11.1992
Skills
Money handling
Software
Certification
Senior First Aid
Interests
Sport, Walking, Camping & supporting my children with their dreams
References
- Kieren Roberts - Team Leader Community Venues City of Joondalup 9400 4618
- Janay Deering - Team Leader Marketing and Customer Experience Craigie Leisure Centre 9400 4627
- Anthony Wear - Manager Recreation Facilities City of Karratha 0437 901 822
- Ben Unbenhaun - Health & Programs Supervisor City of Karratha 0400 711 780
Timeline
Community Venue Booking Officer
City Of Joondalup
05.2023 - Current
Membership Service Officer - Casual
City Of Joondalup
04.2023 - Current
Relief Swim School Coordinator
City Of Joondalup
03.2023 - 04.2023
Relief Sports Supervisor
City Of Joondalup
01.2023 - 02.2023
Senior First Aid
01-2023
Leisure Duty Manager & Administration Officer
City Of Karratha
07.2022 - 01.2023
Health & Programs Supervisor
City Of Karratha
06.2021 - 06.2022
Leisure Duty Manager - Programs
City Of Karratha
05.2017 - 06.2021
Diploma of Management BSB51107 - Retail Management
Tubal Pty Ltd
07.2012 - 06.2013
Store Manager
Video Ezy
09.2010 - 05.2017
Recreation and Youth Coordinator
City Of Kalgoorlie-Boulder
01.2003 - 12.2003
Level 2 Referring Certicate
05-2002
Senior Payroll Officer
City Of Kalgoorlie-Boulder
03.2001 - 05.2006
Level 2 Coaching Certificate
04-2000
Assistant Payroll & Creditors Officer
City Of Kalgoorlie-Boulder
11.1998 - 03.2001
Cashier
City Of Kalgoorlie-Boulder
03.1998 - 11.1998
Rates Customer Enquiry & Levy Clerk
Maroochy Shire Council
06.1996 - 02.1998
Wellcome Australia
04-1993
Customer Care
03-1993
Pharmacy Assistant
Nambour Plaza Pharmacy
02.1993 - 05.1996
High School Diploma -
Nambour Senior High School
02.1987 - 11.1992
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