Kate Price
Glen Iris
Summary
Dedicated professional with extensive experience in customer service and a proven ability to lead teams and manager operations. Proactive and hard working team player with a strong customer focus.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Coles Supermarket
08.2023 - 08.2025
- Assisted customers with resolving service related issues.
- Organized and balanced multiple priorities within fast-paced environment.
- Maintained schedules and monitored performance to meet business needs and minimize customer inconvenience
- Managed customer service staff by communicating expectations. Coached and provided feedback to staff to improve performance and achieve company objectives.
- Resolved customer complaints in a professional manner, leading to improved customer retention rates.
- Oversaw the development, implementation and maintenance of policies and procedures within the service department.
- Collaborated with department leads and senior management to coordinate operations and drive improvements
Team Member
Coles Supermarket
09.2021 - 08.2023
- Operated register to process payments and collect cash payment for order totals.
- Performed opening and closing duties in a supervisor position
- Assisted customer with product inquiries, orders, returns, general concerns and other service requests.
- Assisted in training of new team members on job responsibilities.
- Maintained positive working relationships with customers, team members, and leadership.
- Supported other departments when necessary such as restocking shelves or helping out in receiving and dock area.
Assistant Manager
Red Lock Escape Rooms
08.2020 - 01.2022
- Created innovative solutions to improve customer experience while in the escape room, such as providing interactive puzzles and clues.
- Successfully managed the daily operations of an escape room, including scheduling staff and managing customer enquires.
- Provided excellent customer service by responding promptly to questions and concerns from guests visiting the facility.
- Managed incoming bookings accurately and efficiently.
- Developed creative ways to engage with guests during their experience.
Customer Service Representative
Services SA
10.2019 - 03.2020
- Demonstrated excellent customer service skills, both written and verbal, in order to effectively interact with customers and get their registration needs met.
- Updated and maintained database with accurate customer information and timely data entry.
- Used job related software to complete vehicle registrations, license renewals, boat and vehicle license testing and contract forms.
- Responded to customer requests for products, services, and company information.
Head Teller
TD Bank
11.2016 - 04.2019
- Replenished ATM funds in empty canisters prior to validation process.
- Provided customers with appropriate literature on banking products and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with banking needs and inquiries.
Education
High School Diploma -
Seymour College
Adelaide, SASkills
- Training and mentoring
- Team building and leadership
- Problem-solving
- Customer focused
- Complaint resolution
- Skilled multi-tasker
- Excellent time management skills
- Customer service excellence
Timeline
Customer Service Manager
Coles Supermarket
08.2023 - 08.2025
Team Member
Coles Supermarket
09.2021 - 08.2023
Assistant Manager
Red Lock Escape Rooms
08.2020 - 01.2022
Customer Service Representative
Services SA
10.2019 - 03.2020
Head Teller
TD Bank
11.2016 - 04.2019
High School Diploma -
Seymour College
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