Kate Samuels
Redland Bay
Summary
Dynamic leader with extensive experience at Woolworths, excelling in customer service and team productivity enhancement. Achieved high satisfaction ratings and employee motivation through innovative training and effective communication. Skilled in product knowledge and planning, fostering a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Woolworths
12.2024 - Current
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Review orders prior to pick up for accuracy.
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
Online Team Manager
Woolworths
07.2024 - 12.2024
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high performing team by providing ongoing training, and fostering a positive work environment.
- Contributed to attainment of ‘stretch’ achievements in the midyear evaluation.
Nightfill Team Manager
Woolworths
08.2023 - 07.2024
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Adhered to timelines for task completion, ensuring company expectations for carton fill rates were consistently met.
Nightfill Assistant Manager
Woolworths
02.2023 - 08.2023
Assistant Manager - Various Departments
Woolworths
09.2021 - 03.2023
Education
First Aid
St John’s Ambulance
10.2023
Cert III - Business
Austral College
06.2016
Cert III - Business Administration
Austral College
06.2016
Skills
- Customer service expertise
- Product picking
- Brand awareness
- Product knowledge
- Flexible schedule
- Planning and organization
Timeline
Online Personal Shopper
Woolworths
12.2024 - Current
Online Team Manager
Woolworths
07.2024 - 12.2024
Nightfill Team Manager
Woolworths
08.2023 - 07.2024
Nightfill Assistant Manager
Woolworths
02.2023 - 08.2023
Assistant Manager - Various Departments
Woolworths
09.2021 - 03.2023
First Aid
St John’s Ambulance
Cert III - Business
Austral College
Cert III - Business Administration
Austral College
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