Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kate Scott

Logan Reserve,QLD

Summary

Dynamic and results-oriented Administrative Assistant with a proven track record at Nuway Landscape Supplies, excelling in customer service and office administration. Mastered data entry and relationship-building, significantly enhancing client satisfaction and operational efficiency. Adept at leading teams and streamlining processes, showcasing exceptional time management and verbal communication skills.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Nuway Landscape Supplies
09.2010 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Education

High School Diploma -

Palm Beach-Currumbin State High School
Palm Beach, QLD
12.2007

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Time Management
  • File Organization
  • Filing
  • Database entry
  • Dedicated Team Player
  • Verbal Communication
  • Deadline-oriented
  • Invoice Processing
  • Mail handling
  • Prioritization
  • Multi-line phone proficiency
  • Purchase orders organization
  • Supervising staff
  • Microsoft Word
  • Microsoft Outlook
  • Customer and client relations
  • Customer Relations
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver
  • Recordkeeping
  • Data organization
  • Professional and mature
  • Filing and data archiving
  • Documentation And Reporting
  • Meticulous attention to detail
  • Document Management
  • Resourceful
  • Records administration
  • Confidential Document Control
  • Social media knowledge
  • Internal Communications
  • Schedule Management
  • Internet Research
  • Workflow Optimization
  • Business Administration
  • Training and coaching
  • Reception oversight
  • Team Bonding

Timeline

Administrative Assistant

Nuway Landscape Supplies
09.2010 - Current

High School Diploma -

Palm Beach-Currumbin State High School

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Kate Scott