Summary
Overview
Work History
Skills
References
Timeline
Generic

Kate Sernus

Two Wells,SA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Duty Manager

Macclesfield Hotel
Macclesfield, SA
12.2023 - 06.2024
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash draws and end of day banking ensuring no discrepancies.
  • Performed opening and closing duties including CRT machine audit and pokie machine cash up.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained accurate records of all transactions related to gaming operations.
  • Monitored inventory levels to ensure product availability for customers.
  • Delegated tasks appropriately amongst team members according to individual skillsets.

Beauty Therapist

About Face Clinic
Mount Barker, SA
09.2021 - 12.2023
  • Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
  • Provided facial massage, waxing, tinting and various laser treatments for clients.
  • Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in clinic
  • Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
  • Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
  • Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
  • Kept up-to-date with new techniques in the beauty industry by attending training courses.

Administration Officer

RSL Torrens Parade Ground
Adelaide, SA
03.2021 - 06.2021
  • Answered incoming calls and responded to Veteran enquiries promptly and courteously.
  • Created and updated databases with new Veteran contact details or changes in existing claims.
  • Provided administrative support to senior management, including diary management.
  • Updated and successfully cleared high volume of files daily with reliable accuracy.
  • Managed projects in alignment with time, budget and quality requirements.

PPS & OGS Consultant

Matchworks
Mount Barker, SA
02.2020 - 03.2021
  • Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
  • Monitored clients' progress after placement to ensure successful integration into their new roles.
  • Maintained up-to-date knowledge of relevant government programs and funding sources related to employment initiatives.
  • Managed a caseload of approximately 150+ clients providing ongoing support throughout their employment.
  • Analyzed and interpreted claims policies ensuring successful lodgement to gain future funding.
  • Ensured compliance with company policies, procedures, and safety regulations.
  • Implemented strategies for improving efficiency amongst colleagues.

Employment Consultant

Job Prospects
Mount Gambier / Adelaide , SA
05.2017 - 02.2020
  • Organized workshops on topics such as resume writing, interviewing skills, networking and self-marketing techniques.
  • Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
  • Facilitated meetings between employers and prospective candidates in order to facilitate successful placements.
  • Monitored clients' progress after placement to ensure successful integration into their new roles.
  • Assisted clients in developing realistic career objectives based on their qualifications, experience and personal goals.
  • Advocated on behalf of clients with employers, negotiating accommodations or flexible schedules.
  • Provided ongoing support and coaching to clients throughout the job application process.

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Flexible and Adaptable
  • Cultural Awareness
  • Team Management
  • Analytical Thinking
  • Relationship Building
  • Computer Skills

References

References available upon request.

Timeline

Duty Manager

Macclesfield Hotel
12.2023 - 06.2024

Beauty Therapist

About Face Clinic
09.2021 - 12.2023

Administration Officer

RSL Torrens Parade Ground
03.2021 - 06.2021

PPS & OGS Consultant

Matchworks
02.2020 - 03.2021

Employment Consultant

Job Prospects
05.2017 - 02.2020

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Kate Sernus