Kate Slatter
Kooringal,NSW
Summary
Dynamic leader with a proven track record at United Protestant Association, excelling in team supervision and complex problem-solving. Mastered documentation and reporting. Renowned for mentoring abilities and attention to detail, fostering a culture of excellence and collaboration. Skilled in shift scheduling, significantly improving team productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Team Leader
United Protestant Association
09.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Attend staff induction and orientation programs in consultation with Facility Manager and Clinical Nurse Specialist
- Co ordinate rostering including replacement of shifts
- Co ordinate the quality management and continuous improvement systems
- Assist the Facility Manager with new admissions, including pre admission assessments, admission documentation, family liaison and settling in processes
- Schedule and attend meetings including falls committee, resident meetings, menu committee etc
- Maintain effective communication with families, including scheduling of case conferences
- Attend to wound dressings in consultation with Clinical Nurse Specialist
- Evaluated staff performance and provided coaching to address inefficiencies.
AIN - Team Leader
United Protestant Australia
11.2019 - Current
- Providing care in accordance to resident individualized assessed care needs.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reporting all incidents and changes in resident behaviour's in a timely manner to RNs
- Complete all activities related to Residents Care documentation Plans and ensure high compliance with relevant documentation processes
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participate in activities aimed at the continuous improvement of services
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
ACFI/ANACC Co Ordinator
United Protestant Association
10.2016 - Current
- Design and implement care staff documentation guidelines
- Training staff on documentation
- Liasing with assessors
- Managing MAC requests
- Documentation of current classes and projecting future classes
- Creating spreadsheet to track revenue
- Scheduling and leading meeting with management staff to ensure current needs and reassessments are actioned promptly
Scheduler and Office Administration
Right at Home
07.2018 - 11.2019
- Optimized organizational processes by effectively managing team schedules while adhering to contractual restrictions.
- Allocation of support professionals to match their skills and experience considering the interests of clients and support professionals ensuring clients’ needs are met using sound rostering practices.
- Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis requests, feedback, care enquiries and complaints
- Liaison between referral sources, families, carers and staff members
- Incoming telephone enquiries
- Scheduling care services using Visual Care (previously People planner)
- Carer run down on clients
- Inputting new clients
- Setting up care schedules
- Maintain contemporaneous records and documentation in accordance with quality standards frameworks and organisational policies and procedures
- Knowledge in COMPACTS, My Aged Care, NDIS, Carer respite
- Using working knowledge of award wage rules and requirements
Social Support and Transport Assosiate
Live Better
02.2017 - 08.2018
- Assessing, planning, implementing and leading social support activities to meet a wide range of interests
- Assess potential clients for possibility for a range of services
- Administration of intake referrals, data entry, telephone enquiries and communication with clients and service providers.
- Rostering of volunteers for Shopping program and one on one visits
Personal & Companion Support Worker
Right at Home
12.2016 - 07.2018
- Assisted elderly clients in daily activities, physical transfers and care for incontinence.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided transportation and appointments management.
- Assisted with daily living activities, running errands, and household chores.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Live in Carer
Family
11.2015 - 12.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Promotions Assistant
SPAR Supermarkets
08.2012 - 11.2015
- Chair weekly promotions meetings to co-ordinate weekly catalogue
- Collate layout with images, product description and prices
- Draft checks; high attention to detail
- Price file management
- Collation of promotion packs and correspondence to stores
- Promotional sales analysis
Education
Provide First Aid & CPR
Higgins Training Solutions
05.2024
National Police Check
11.2023
Working With Children Check
08.2022
Dementia Essentials
Dementia Australia
2021
Cert III in Pathways To Further Study
Tafe NSW
Wagga Wagga, NSW2020
Certificate III in Individual Support (Aging/HAC)
Online Open Collegues
2018
Understanding Dementia (MOOC)
University of Tasmania
Online2017
Certificate II Intermediate Microsoft Excel
Moreton Institute of Tafe
Alexandra Hills2006
Certificate II in Business
Moreton Institute of Tafe
Alexandra Hills2000
Skills
- Complaint resolution
- Documentation And Reporting
- Shift Scheduling
- Mentoring
- Work Planning
- Coaching
- Team Supervision
- Attention to Detail
Timeline
Team Leader
United Protestant Association
09.2022 - Current
AIN - Team Leader
United Protestant Australia
11.2019 - Current
Scheduler and Office Administration
Right at Home
07.2018 - 11.2019
Social Support and Transport Assosiate
Live Better
02.2017 - 08.2018
Personal & Companion Support Worker
Right at Home
12.2016 - 07.2018
ACFI/ANACC Co Ordinator
United Protestant Association
10.2016 - Current
Live in Carer
Family
11.2015 - 12.2016
Promotions Assistant
SPAR Supermarkets
08.2012 - 11.2015
Provide First Aid & CPR
Higgins Training Solutions
National Police Check
Working With Children Check
Dementia Essentials
Dementia Australia
Cert III in Pathways To Further Study
Tafe NSW
Certificate III in Individual Support (Aging/HAC)
Online Open Collegues
Understanding Dementia (MOOC)
University of Tasmania
Certificate II Intermediate Microsoft Excel
Moreton Institute of Tafe
Certificate II in Business
Moreton Institute of Tafe
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