Kate Steel
Canberra
Summary
Dynamic digital product leader with proven expertise in developing impactful digital experiences. Proficient in business analysis frameworks, agile methodologies, and product management strategies that enhance end-user satisfaction. Solutions-oriented with a unique blend of business analysis, product ownership, and software development experience in leading organizations. Well-versed in visualisation and process mapping tools to optimize workflows.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Owner
Domain Group
Canberra
01.2024 - Current
- Compiled documentation summarising findings from stakeholder meetings and workshops.
- Analysed existing systems to identify improvement opportunities.
- Tracked requirements status and managed traceability throughout project lifecycle.
- Collaborated with cross-department stakeholders to define new project requirements.
- Presented squad outputs in post-sprint showcases to wider audiences regularly.
- Maintained a comprehensive library of reusable model documents and templates.
- Prioritized product backlog to maximize overall value delivery.
- Defined product vision, strategy, and roadmap aligned with company objectives.
Digital Product Owner
Suncorp Bank
Brisbane
03.2022 - Current
- Directed cross-functional teams to deliver highquality features and enhance customer outcomes as a Digital Product Owner
- Transformed business needs into actionable digital specifications by capturing and translating requirements
- Negotiated OKRs with business stakeholders to manage expectations and verify the feasibility
- Analysed relevant data to evaluate project success based on established OKRs, resulting in a 10% decrease in payment complaints for the Osko Fast Payment project
- Cultivated strong relationships with stakeholders and teams to secure alignment and delivery on commitments
- Groomed the backlog so that the highest value work was being completed first and clearly communicated this priority with the squad.
- Collaborated with squad to define quarterly plans aligned with broader business strategy, presenting to leadership
- Communicated progress to stakeholders, keeping them informed of key milestones and achievements
- Supported successful releases and pilot activities, maintaining compliance with regulations
- Audited customer complaint data and verbatim to identify features with potential to enhance customer experience and drive positive outcomes
- Joined forces with delivery leads and stakeholders to identify, document, and escalate risks and issues for informed decision-making by leadership
Lead Product & Project Manager
Repora
Brisbane
11.2019 - 04.2022
- Company Overview: a Brisbane-based start-up
- Spearheaded product and project management for Repora, a Brisbane-based start-up, overseeing the delivery of a mobile and web app for SME's in the Australian Pest industry
- Conceptualized and developed product vision from inception to visual design utilizing wireframes and interface designs through Lucidchart and Adobe XD
- Collaborated with scrum master and software developers to achieve timely milestones and realization of product vision
- Led a diverse team of internal and external stakeholders, coordinating resources and working closely with full-stack developers and technical professionals
- Managed road-mapping and sprint planning to achieve business objectives, including software development and data migration for Results Home Services
- Conducted user testing at all development stages, liaising with users and stakeholders to confirm desired business outcomes were achieved; translated user feedback into user stories and acceptance criteria.
- A Brisbane-based start-up
Education
Bachelor of Business - Marketing & Human Resource Management
QUT (Queensland University of Technology)
AUSTRALIA12.2013
Skills
- Product management and business analysis
- Agile methodologies and process mapping
- Product roadmaps and backlog refinement
- Technical analysis and strategic planning
- Leadership and adaptability
- Creative problem solving
- Business storytelling and user story writing
Certification
- 02/01/22, Jira Fundamentals, Atlassian University
- 02/01/22, Cert Prep: PMI Agile Certified Practitioner (PMI-ACP), LinkedIn
- 02/01/22, Confluence Fundamentals, Atlassian University
Accomplishments
September 2023 |Osko Fast Payments via Web Banking Platform (NPP):
- Led a major digital transformation project to enable fast payments for Internet Banking customers, in response to customer feedback and increasing demand. I spearheaded the initiative, navigating complex technical challenges and stringent regulatory requirements
- Led a major digital transformation project to enable fast payments for Internet Banking customers. In response to customer feedback and increasing demand, I spearheaded the initiative, navigating complex technical challenges, and stringent regulatory requirements. I successfully drove stakeholder engagement across the business to ensure project alignment and delivery. This included overseeing the development and implementation of a custom
technical solution for the initial staff pilot. The project resulted in a significant decrease in customer complaints related to payment and transfer services.
June 2024 | PayID via Web Banking Platform:
- Successfully led a time-sensitive project to introduce PayID creation functionality to our Internet Banking platform. Given tight budgetary constraints, I prioritized key features with stakeholders to define a minimum viable product To ensure alignment and address concerns, I facilitated multiple walkthrough sessions with a diverse group of stakeholders.
- This initiative aimed to decrease FTE, and increase Business PayID customer adoption While the final FTE impact is pending, the project was a resounding success, with 120 new Business PayID registrations within the first week of launch, a significant increase from the previous average of 4 weekly registrations through staff-assisted channels
Affiliations
- Mycology
- Digital Products
- Philosophy
- Technology
- Console Gaming
- Nature conservation
- Mushroom foraging
References
References available upon request.
Timeline
Product Owner
Domain Group
01.2024 - Current
Digital Product Owner
Suncorp Bank
03.2022 - Current
Lead Product & Project Manager
Repora
11.2019 - 04.2022
Bachelor of Business - Marketing & Human Resource Management
QUT (Queensland University of Technology)
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