Kate Stephens
Melbourne,VIC
Summary
First-year Monash University student studying a Bachelor of Business. Currently supervising in the hospitality industry at Delaware North for major events, whilst participating in proactive team efforts to achieve organisational objectives.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
Delaware North
12.2022 - Current
- Working in a high-pressure environment whilst providing quality service at major events, for example, the Australian Open.
- Participating in the selection, ordering and inventory controls of food and beverages.
- Ensuring staff compliance with food and drink safety standards and responsible service of alcohol regulations.
- Operated point of sale system.
- Completed opening and closing duties to maintain sufficient standards in the beverage outlet.
- Solved customer complaints regarding quality and service.
Tutor Volunteer for Refugees and Private Tutor
St Albans Community Centre
06.2022 - Current
- Provided academic assistance in English and Mathematics for refugee students.
- Participated in team-building activities with students.
- Privately tutored VCE English and Legal Study students.
- Collaborated with students to complete homework assignments and identify and correct weaknesses.
Store Team Member
Aldi
02.2023 - 05.2023
- Managed efficient cash register operations by collecting payment and executing fast and friendly check-out experiences.
- Replenished stock and cleaned spills to maintain high standards throughout the sales floor.
Delicatessen Assistant
Coles Supermarket
11.2019 - 09.2022
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Participated in opening and closing duties, ensuring that the delicatessen was sanitised to meet food safety standards.
- Responded to telephone inquiries regarding available products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained employees on how to operate machinery safely.
Education
Bachelor of Business - Human Resource Management
Monash University
Melbourne, VIC11.2027
Skills
- Communication and Interpersonal
- Organisation
- Teamwork
- Leadership
Volunteer experience
- Student Society Peer Mentor 2024
- Refugee tutoring at St Albans Community Centre
- Supplied food for Vinnies Soup Van
Timeline
Store Team Member
Aldi
02.2023 - 05.2023
Food and Beverage Supervisor
Delaware North
12.2022 - Current
Tutor Volunteer for Refugees and Private Tutor
St Albans Community Centre
06.2022 - Current
Delicatessen Assistant
Coles Supermarket
11.2019 - 09.2022
Bachelor of Business - Human Resource Management
Monash University
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