Summary
Overview
Work History
Skills
Timeline
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Kate Swayn

Kate Swayn

Marshall,VIC

Summary

Seasoned Resort Manager with diverse experience in hospitality and resort operations. Skilled in managing staff, budgeting, customer service, and creating high-quality guest experiences. Demonstrated ability to drive increased guest satisfaction levels while maintaining operational efficiency. Proven track record of implementing innovative strategies that enhance revenue generation and streamline workflow processes.

Overview

28
28
years of professional experience

Work History

Resort Manager

Saltwater Properties
Merimbula
10.2016 - 08.2024
  • Managed and operated three separate businesses in the premium accommodation industry in Merimbula
  • Developed policies and procedures to improve operational efficiency of the resort.
  • Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
  • Coordinated marketing efforts for the resort, such as promotions, advertising campaigns and special events.
  • Conducted regular inspections of all areas of the resort to ensure safety standards were met.
  • Supervised front desk staff in providing excellent customer service experiences for guests.
  • Resolved guest complaints or escalated them as necessary to ensure satisfaction.
  • Monitored inventory levels and ordered supplies when needed.
  • Assisted in developing strategies to increase occupancy rates throughout the year.
  • Provided leadership support to staff members by setting goals and expectations.
  • Implemented new technologies into existing systems in order to streamline processes.
  • Analyzed sales data from reservations system to identify trends in guest preferences.
  • Maintained relationships with local businesses that could provide services or discounts for guests.
  • Organized employee recognition programs designed to motivate staff members.
  • Participated in professional development activities such as conferences or seminars.
  • Reviewed performance evaluations of employees in order to recognize outstanding work.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Oversaw recruiting, interviews and new employee hiring.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Senior Hairdresser

Voila Hair and Beauty
Brighton, Vic
03.2014 - 09.2016
  • Freelance senior stylist with own clientele
  • Assisted with training of junior hairdressers and provided guidance in customer service techniques.
  • Organized appointments, managed client records and maintained salon inventory.
  • Performed various cuts, trims and color treatments according to the client's needs.
  • Developed creative styles for fashion shows and photo shoots.
  • Utilized advanced coloring techniques to achieve desired results for customers.
  • Demonstrated knowledge of current trends in cutting, coloring, styling methods and product usage.
  • Helped build relationships with new customers by providing exceptional customer service.
  • Worked closely with other stylists within the salon to coordinate bookings and services.

Senior Hairdresser

Salon Visage
Geelong, Vic
10.2010 - 02.2014
  • Freelance stylist working independently within salon
  • Utilized advanced coloring techniques to achieve desired results for customers.
  • Helped build relationships with new customers by providing exceptional customer service.
  • Offered suggestions on which products would be most beneficial for the health of the client's hair.
  • Kept up-to-date with industry trends through continuing education classes or attending trade shows.

Jo Malone 2IC

David Jones
Melbourne City, Vic
10.2008 - 01.2010
  • Greeted customers upon entering the store and provided assistance throughout their shopping experience.
  • Demonstrated knowledge of product ingredients and benefits to customers.
  • Processed customer payments using POS system.
  • Restocked inventory as needed.
  • Organized promotional materials within the store environment according to company standards.
  • Performed opening and closing procedures for the retail location.
  • Responded promptly to customer inquiries via phone or email regarding orders, products, services..
  • Assisted with special events such as promotions or product launches.
  • Participated in ongoing training sessions related to new products or services offered by the company.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Senior Hairdresser

Hair London
Paddington, London UK
04.2006 - 07.2008

Senior Stylist/Manager

Leeanne's Haircare
Bairnsdale, VIC
10.1996 - 02.2006
  • Began and finished apprenticeship
  • Attracted and expanded customer base by engaging in workshops and training sessions to stay abreast of industry trends
  • Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
  • Tracked inventory of products and supplies necessary for salon operations.
  • Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
  • Managed accounts receivable and payable functions including invoicing and collection activities.

Skills

  • Front Desk Operations
  • Computer Skills
  • Organizational Skills
  • Interpersonal Communication
  • Problem-solving aptitude
  • Professional's
  • Front Desk Management
  • Reception oversight
  • Training and mentoring

Timeline

Resort Manager

Saltwater Properties
10.2016 - 08.2024

Senior Hairdresser

Voila Hair and Beauty
03.2014 - 09.2016

Senior Hairdresser

Salon Visage
10.2010 - 02.2014

Jo Malone 2IC

David Jones
10.2008 - 01.2010

Senior Hairdresser

Hair London
04.2006 - 07.2008

Senior Stylist/Manager

Leeanne's Haircare
10.1996 - 02.2006

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Kate Swayn