Kate Thomson
Canberra,ACT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
The Mansfield Hotel
11.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Met with chef to review daily specials and menu changes.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Veterinary Assistant
Progressive Equine Veterinary Services
06.2019 - 01.2024
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Administered medications to animals in treatment and documented changes in condition.
- Followed safety protocols for handling animals.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Assisted senior staff with blood analyses and physical assessments.
- Assisted veterinarians with euthanasia of animals.
- Kept detailed records of animal treatments and medications.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Prepared and administered diets and feedings according to instructions.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Worker
INK Bookshop
06.2019 - 12.2022
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed efficient cash register operations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Self-motivated, with a strong sense of personal responsibility.
Education
Double Bachelor of Medical Science And Arts - Arts/Medical Science
Australian National University
Canberra, ACT11.2027
Skills
- Customer Service
- Relationship Management
- Sales Techniques
- Food inspection
- Food and Beverage Service
- Workflow Coordination
- Order Accuracy
- Allergy awareness
- Team Leadership
- Reliable and Responsible
- Table setting knowledge
- Cash Handling
- Food Running
Certification
- CFT Responsible Service of Alcohol Victoria - National Unit SITHFAB021 Training (RSA license)- Certified in 2022
- DoFoodSafely Food Handling Certificate - Awarded in November 2023
Languages
Indonesian
Limited Working
Timeline
Waitress
The Mansfield Hotel
11.2023 - Current
Veterinary Assistant
Progressive Equine Veterinary Services
06.2019 - 01.2024
Retail Worker
INK Bookshop
06.2019 - 12.2022
Double Bachelor of Medical Science And Arts - Arts/Medical Science
Australian National University
- CFT Responsible Service of Alcohol Victoria - National Unit SITHFAB021 Training (RSA license)- Certified in 2022
- DoFoodSafely Food Handling Certificate - Awarded in November 2023
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