Kate Timms
Koo-Wee-Rup,VIC
Summary
Motivated and adaptable customer service professional pursuing a Bachelor of Early Childhood Education. Over 5 years of frontline service experience in pharmacy, retail, and hospitality. Strong attention to detail, excellent communication skills, and dedication to providing exceptional customer experiences. Seeking to leverage interpersonal skills, organizational strengths, and eagerness to learn in a dynamic, data-supportive corporate environment.
Overview
9
9
years of professional experience
Work History
Pharmacy Assistant
Eden Rise Pharmacy
09.2021 - Current
- Coordinated in-store charity raffles to support community engagement.
- Managed digital pharmacy orders, ensuring accuracy and timely fulfilment.
- Oversaw stock control processes, including deliveries, invoicing, and pricing checks.
- Provided in-person and phone-based customer service and product advice.
- Designed promotional posters for events and seasonal campaigns.
- Contributed to social media content creation and in-store marketing.
- Collaborated on visual merchandising and advertising aligned with brand messaging.
- Managed inventory levels, ensuring accurate stock availability and minimizing waste.
- Trained new staff on operational procedures and customer service excellence.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Boostie
Boost Juice
05.2021 - 12.2021
- Register customer service
- Making and pouring up smoothies and juices
- Regular cleaning and sanitising of the store
- Keeping the store in stock and unpacking delivery orders in the storerooms
- Training new ‘Boosties’ at newly opened stores
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Crew Member
McDonald's
01.2020 - 02.2021
- Cash handling
- Customer order taking on both the front counter and the ‘Drive-Thru’
- Cleaning the front and back
- Preparing and delivering customer orders
- Refilling the store's drink machine supplies and restocking fridge items
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Collaborated with team members to improve service speed during peak hours, enhancing overall customer satisfaction.
- Managed cash register operations accurately, contributing to daily financial reconciliations with zero discrepancies.
Waitress
4 Flavours Restaurant and Café
07.2018 - 02.2019
- Cash handling
- Cleaning storefront and back
- Restocking purchased items
- Waiting on tables
- Processed payments
- Tending to customers in person and on the phone
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained knowledge of menu items and daily specials to enhance guest experience.
- Managed multiple tables effectively, ensuring accuracy in orders and payments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new staff on restaurant procedures and service standards to improve team performance.
Pharmacist Assistant
Amberley Park Pharmacy
02.2017 - 07.2018
- Filed and placed scripts
- Ordering of store medications and other supplies
- Cleaning the storefront and back
- Cash handling
- Processed payments
- Processed quarterly stock-takes
- Collaborated with pharmacy team to improve workflow efficiency and patient satisfaction.
Customer Service Team Member
Target
06.2017 - 07.2017
- Cleaning store front
- Restocking purchased items
- Directing and assisting customers
- Running ‘Fitting Room’ duties solo
Customer Service Crew Member
KFC
10.2016 - 02.2017
- Cash handling
- Processed payments
- Cleaning storefront and back
- Preparing meals for order
- Resolved customer complaints effectively, fostering positive relationships and promoting repeat business opportunities.
- Analyzed feedback from customers to identify areas for service improvement, driving enhancements in operational efficiency.
Education
Bachelor of Early Childhood Care And Education - Education
Deakin University
Melbourne, VIC10-2026
Skills
- Effective written and verbal communication
- Attention to Detail
- Effective time management
- Initiative & Problem Solving
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Adaptability
- Customer-Centric Approach
- Product Knowledge
- Point-of-Sale (POS) Systems and Sales Processes
- Customer and Community Engagement
- Customer Support
Timeline
Pharmacy Assistant
Eden Rise Pharmacy
09.2021 - Current
Boostie
Boost Juice
05.2021 - 12.2021
Customer Service Crew Member
McDonald's
01.2020 - 02.2021
Waitress
4 Flavours Restaurant and Café
07.2018 - 02.2019
Customer Service Team Member
Target
06.2017 - 07.2017
Pharmacist Assistant
Amberley Park Pharmacy
02.2017 - 07.2018
Customer Service Crew Member
KFC
10.2016 - 02.2017
Bachelor of Early Childhood Care And Education - Education
Deakin University
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