Kate Tolley
Ballarat,Australia
Summary
Current Student studying a Bachelor of Business, Majoring in Management at Federation University. A detail-orientated individual offering a hardworking and positive attitude. Strong leader and problem solver dedicated to customer service and satisfying the needs of consumers. Motivated to maintain consumer satisfaction and contribute to the reputation and success of an organisation.
Overview
10
10
years of professional experience
Work History
Receptionist
HealthKlinix
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Bookkeeper
Springhill Farm
07.2023 - 12.2023
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Identified accounting errors when cross-referencing documents and database information.
- Developed and implemented procedures to improve accounting efficiency.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Factory Supervisor
CMV Group
07.2020 - 07.2022
- Supervised factory production disciplines for efficient output.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Collaborated with other leaders and executives to direct workflow and support operations.
Farm Hand
Brown Port Almonds
12.2017 - 02.2019
- Operated farm equipment such as tractors and other farm equipment with extreme care and precision.
- Performed regular maintenance to keep farm equipment in safe working order.
- Supervised work activities of farm laborers and provided instruction and guidance.
Customer Service Cashier
IGA
01.2014 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Bachelor of Business - Management
Federation University Australia
Ballarat, VIC06.2024
High School Diploma -
Manangatang College
Manangatang, VIC2017
Skills
- Excellent Oral and Written Communication
- Expert Administrative Skills
- Proficient in Microsoft Office Suite(Excel, Word, Publisher, etc)
- Conflict and Problem Resolution
- Customer Service and Assistance
- Ability to work independently and in a team
- Customer Relations
- Data Inputting
- Accounts Payable Management
Timeline
Bookkeeper
Springhill Farm
07.2023 - 12.2023
Receptionist
HealthKlinix
06.2023 - Current
Factory Supervisor
CMV Group
07.2020 - 07.2022
Farm Hand
Brown Port Almonds
12.2017 - 02.2019
Customer Service Cashier
IGA
01.2014 - 01.2018
Bachelor of Business - Management
Federation University Australia
High School Diploma -
Manangatang College
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