Kate Tsao
Cairns,Australia
Summary
Dedicated Business Development professional with a history of meeting company and team goals within diversity industry utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Partnership Manager
Max Solutions
09.2023 - Current
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Increased partner satisfaction by delivering exceptional support, addressing concerns promptly and effectively.
- Managed a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution.
- Organized successful partner events to foster networking opportunities and strengthen industry relationships.
- Identified new potential partners through market research and competitive analysis, contributing to the expansion of the company''s network within targeted industries.
- Joined business development meetings and supported market outreach plans to improve business development.
Activity & Engagement coordinator
APM Employment Services
08.2022 - 09.2022
- Activity and employment program development, implement and monitor referrals
- Deliver internal communications and interpretation to ensure the team meets department guidelines, including 45 employment consultants, four business managers, and two regional managers
- Case management consultation of training, program options, and interventions in progressing participants toward employment
- Progress payment performance management
- Develop program and activities to meet progress payment target
- Eligibility, evidence and quality of submission verification
- Process progress payment submissions
- Risk Assessments, activity document preparation, and submission for work for the dole activities and local job programs
- Build rapid reports with other service providers, including RTOs, Local Job Seeker Program Facilitator and CTA, and EST providers to promote regional employment-focused programs
- Engage with the region's none-for-profit and community groups including multicultural services, indigenous services, housing services, Alcohol & drug services, and youth mental health
- Daily reporting and data entry
- Ensure data are entered promptly and accurately into the system, including the internal and ESS systems
- Key Performance: High referrals in program participation in the region, including culture connect, grassroots, career forums, and local job programs
- High performance in working with RTOs to deliver employment outcome
- High performance in progress payment revenue.
Employment Consultant
APM Employment Services
06.2022 - 08.2022
- Conduct initial Assessment and commence participants in timely manner
- Identify employment barriers and build rapid report with participants from diverse backgrounds
- Provide program and activities information for employment including skills training, study, traineeship, apprenticeship program, LLN and non-vocational interventions
- Prepare participants resume and cover letter for employment
- Market jobseekers to potential employers and internal vacancies
- Reviewed, followed up, and coordinated potential employment referrals with employers
- Enter placement and meeting monthly KPIs
- Daily PPS contact and meeting outcome target
- Daily administration compliance, activity and appointment management
- Assist team members with administration tasks.
Employment Consultant
BUSYAtWork
09.2021 - 06.2022
- Conduct initial Assessment and commence participants in timely manner
- Identify employment barriers and build rapid report with participants from diverse backgrounds including indigenous cohorts
- Provide program and activities information for employment including skills training, study, traineeship, apprenticeship program, LLN and non-vocational interventions
- Write and edit over 200 clients' resumes and coach jobseekers to improve employability
- Market jobseekers to potential employers including cold calling, emailing and resume drops
- Reviewed, followed up, and coordinated potential employment referrals
- Assist over 60 clients into job placement over six-month time from caseload, including long-term unemployment cohorts
- Run monthly small training workshop in resume writing, interview skills building, job searching, and job applications
- WFD activity sign-up and referrals
- Daily administration compliance, activity and appointment management
- Assist other team members and answering inbound calls
- Key Performance: Client Satisfaction - serving clients from diverse backgrounds with respect and dedication
- High performance in meeting Monthly KPI achievement including stream A, B and C
- High referral performance including training and job placement
- Excellent in business case management and identify job seeker barriers towards employment.
Marketing Coordinator
Rydges Esplanade Cairns Resort
04.2021 - 09.2021
- Design marketing collateral and manage image database
- Design internal hotel collateral, signs, and prints within the new branding guideline
- Social Media Content making and management
- Internal communication and engagement building within the EVENT group
- Welcome new staff and EVENT members to establish and promote EVENT loyalty membership program
- Develop event calendar and marketing activities, promotions for internal and external business
- Implemented advertising campaigns and prepared promotional materials
- Manage hotel website via WordPress
- Manage and update OTA online sales channels, contents and images including but not limited to booking.com, TripAdvisor, Agoda, hotel beds, Qantas, Flight Centre…etc
- Supervise company content creation, implementing schedules, designs, and digital media techniques to increase brand promotion
- Assist event sales inquiry and event proposal
- Prepare sales contracts and bids for inbound and outbound group contracts
- Build strong B2B relationship and engagement.
Client Service Officer
TAFE Queensland
11.2020 - 06.2021
- Working in a call center environment – answering inbound calls both for Tafe QLD North Region and GBR Marine College
- Outbound calls to EOI clients by promoting TAFE's full range of products and service to increase sales conversions
- Identify client needs, provide course knowledgeable service and support for all customer needs
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Referral clients to the relevant service department when required
- Investigated and resolved customer inquiries and complaints quickly
- Provide all course details, including but not limited to enrolment requirements, current funding options, eligibility information, and VET information
- Process enrolment applications and administration tasks via phone and emails, including identifications check, USI verification, founding eligibility documentation claim, and eligibility for VET loan and ensure information and document competence to meet the compliance requirement for different courses
- Effective data entry and information processing via CRM and TAFE student management system in the time frame
- Strong time management and working ethically within a team environment to meet team KPIs
- Refer employer and job opportunity to the relevant department
- Strong relationship building with job providers and community support for clients.
Sales Executive
Nautilus Aviation
10.2019 - 08.2020
- Sales Representative for local, national, and international market
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Domestic and international sales distribution channels/agent relationship maintain
- OTAs, Inbound, Wholesales, local agent business management
- Researched sales opportunities and possible leads to exceed sales target and profit
- Chinese AHOC, community group relationship maintains
- CRM and data management
- Domestic sales calls and training
- Trade show representation in 2019 ATEC meeting place (All 2020 trade show canceled due to COVID-19)
- Chinese social media Wechat development and contents making.
Sales and Marketing REPRESENTATIVE
Cairns Aquarium
09.2017 - 10.2019
- Report to Sales Manager and implement Business Development strategic for Asia market
- Domestic and international sales distribution channels development
- Online Travel Agents, Inbound, Wholesales, local agent relationship management
- Chinese AD HOC and community group relationship management
- Develop key products for diverse market to suit culture sensitivity and meeting sales target
- Propose and coordinate High End VIP Chinese cooperate travel group and execute project
- International and domestic sales calls and agent training representative
- Trade show representation Including 2018 TTNQ - Queensland China Road Show, 2018 Australian Tourism Exchange, 2019 Australian Tourism Exchange, 2019 TEQ -Queensland on Tour China, 2019 TTNQ - Connecting with Asia Beijing workshop and 2019 China Marketplace
- Coordinate events, promotion and marketing campaigns
- Content making and engagement management for social media Weibo, Wechat development and cross- promotion for brand awareness
- Accommodate agent site inspection, media and public relations
- Monthly and weekly sales report
- Agent CRM and data management via Excel
- Contents and products set up for new reservation, online point of sale and company website.
Education
RIIRISE Apply Risk Management Processes
Civil Safety
Bachelor’s Degree in Journalism -
Shih Hsin University, Taipei
01.2005
Skills
- Partnership Development
- Marketing and Event Branding Awareness
- Relationship and Account Management
- Revenue Generation
- Customer Engagement and Interpersonal Relations
- Culture Awareness
Accomplishments
- Highest employment target achieved within six months and also hightest of the month since Max Employment took over job active contract in Cairns from 2022
- Local key account relationship growth into national account exclusively including Kinetic, Bupa
- Highest progress payment revenue achieved of all providers with APM
Volunteering Community Engagement
- NQ Taiwanese Emergency Association, Administration officer, 2022, current, Assist and coordinate local NQ Taiwanese resources in case of an emergency., Administrate and report to Taipei Economic and Cultural Office Brisbane Officials., Coordinate and connect local culture, council representative for forum and event with local government and culture centers.
- FNQ Taiwanese Association, Administration Officer, 2017, 2019, Organize a variety of training opportunities and community events for Chinese Background members and public., Host and Administration for 2021 COVID-19 Prevention and vaccination information session for Chinese background Community with Queensland Health and Queensland Police Department., Host for 2021 Far North Taiwanese Friendship Association 7thAnniversary Taiwanese Eat Street Festival Annual Event.
- Tafe QLD, AMEP and SEE program Teacher Aid, 2020, Assist student activity in the class room., Provide work experiences and industry insights with career and study options., Assist students with preparations to go into further certificate study with Tafe.
References
- Scott Kennedy, Activity & Engagement Team Leader - APM, 0419653876
- Kylie Te Moananui, Business Manager Earlville -APM, 0478103526
- Helen English, Ex - Team Leader – Busyatwork, 0456738347
Certification
- Certified WHS inspector - RIIRISE Apply Risk Management Processes
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Partnership Manager
Max Solutions
09.2023 - Current
Activity & Engagement coordinator
APM Employment Services
08.2022 - 09.2022
Employment Consultant
APM Employment Services
06.2022 - 08.2022
Employment Consultant
BUSYAtWork
09.2021 - 06.2022
Marketing Coordinator
Rydges Esplanade Cairns Resort
04.2021 - 09.2021
Client Service Officer
TAFE Queensland
11.2020 - 06.2021
Sales Executive
Nautilus Aviation
10.2019 - 08.2020
Sales and Marketing REPRESENTATIVE
Cairns Aquarium
09.2017 - 10.2019
RIIRISE Apply Risk Management Processes
Civil Safety
Bachelor’s Degree in Journalism -
Shih Hsin University, Taipei
Similar Profiles
Beamy NathamchonBeamy Nathamchon
Customer Service/ Admin Support Officer at Max SolutionsCustomer Service/ Admin Support Officer at Max Solutions
Joumana MercerJoumana Mercer
Employment Support Consultant- DES at MAX SolutionsEmployment Support Consultant- DES at MAX Solutions
DANIA MAHDIDANIA MAHDI
Customer Service Officer at Max SolutionsCustomer Service Officer at Max Solutions
Sumu KCSumu KC
Intern at Max solutionsIntern at Max solutions
MICHAEL SEE KEEMICHAEL SEE KEE
Cleaning at University Of Auckland, Faculty Of Education And Social WorkCleaning at University Of Auckland, Faculty Of Education And Social Work