KATE TUXFORD
Sunshine Coast,QLD
Summary
Experienced administrative professional with over 15 years in healthcare, government, and ICT services. Proven track record in executive support, project coordination, and practice management, consistently managing competing priorities and delivering exceptional results. Expertise in stakeholder management, process optimization, and regulatory compliance, particularly demonstrated in roles at Sunshine Coast University Hospital. Versatile and proactive in complex operational environments, contributing to improved patient flow and multi-site healthcare operations.
Overview
19
19
years of professional experience
Work History
Practice Manager/Accounts
Dr Benedict Mackay
05.2019 - Current
- I assisted Dr Mackay in setting up his private practice on the Sunshine Coast and Mount Isa, where he was a locum. This involved all aspects of office management, running clinics and scheduling surgeries. As Dr Mackay’s practice grew, a full time Practice Manager was hired and now I only manage the billing side of his practice.
Public Contracts Coordinator
Sunshine Coast University Hospital
11.2018 - 01.2025
- Provided business support across three hospital sites to enhance stakeholder communication.
- Developed best practice business systems through monitoring, reviewing work practices, and conducting audits.
- Established reporting measures and management pathways to meet SOA requirements and achieve KPIs.
- Maintained in-house database for accurate patient procedure documentation and information.
- Managed patient waitlisting functions including bookings, cancellations, rescheduling, and removals based on audits.
- Facilitated timely processing of appointment-related activities using relevant information systems.
- Formalised processes to streamline operations and improve interdepartmental communication.
Team Leader Patient Flow
Sunshine Coast University Hospital
09.2013 - 08.2018
- The role of Patient Flow is to provide a comprehensive customer focused service in all aspects of the management of the public contract, and be responsible for all administrative duties related to public patients care, including:
- Maintaining and updating databases, tracking patients using reporting tools and spreadsheets.
- Assigning patients and manage the operating schedules.
- Providing direction and mentoring to the Patient Flow and DOSA team and resolving day to day operational issues with staff. Reviewing work practices and processes. Planning leave cover and casual staff requirements.
- Identifying patients who will breach contractual KPI’s for Elective Surgery and implement strategies to ensure these are managed.
- Provide, report and advise the Executive team on matters relating to the public contract, including strategies and ensuring processes are in place to manage contractual obligations.
- Relocated to Australia in May 2013
Venue Communications Centre Supervisor
Gold Coast Commonwealth Games 2018
01.2018 - 04.2018
- I was fortunate to be able to take 3 months leave from my role in the hospital and part take in the Commonwealth Games as a VCC supervisor. The Venue Communication Centre (VCC) is an operated space that is located within the Event Control Room on the venue. The job purpose was to be responsible for monitoring venue radio communications. As the VCC Supervisor I was responsible for coordinating all aspects of VCC operations at Games Time to ensure effective and efficient radio communications. I worked with a team to ensure communication between key client groups on different radio talk groups (channels) was monitored and key information shared between groups. The venue I was posted to, held 38,000 spectators at capacity.
Project Coordinator
Gen-i (New Zealand)
12.2010 - 04.2013
- Gen-i is a part of The Telecom Group which is New Zealand's largest telecommunications and IT services provider. Gen-i provides ICT solutions and services for the New Zealand market. As Project Coordinator, I assisted in coordination on multiple projects across the group.
- Relocating 1000 staff members.
- Upgrading of 500 laptops nationwide.
- Decommissioning and removal of servers nationwide.
- Upgrading of switches across Correctional facilities nationwide.
- Managing the budgets, providing quotes and Statements of Work, communicating with the clients and stakeholders, engaging resources and handling the change, management and methodology processes.
- Administrative tasks including but not limited to; updating the resource tool Projector, data entry accuracy, project status reviews, project billings of services for fixed price and time & material projects, updating project milestones, time-sheeting and updating Sharepoint.
- Co-ordinating internal staff allocation to meet project requirements.
- Liaising with resource providers in order to negotiate and secure necessary resources to fulfil services demand.
- Monitoring, reviewing and reporting on resource allocation and deployment.
- Escalating resource allocation, budget and time problems to the Programme Director.
Executive Assistant - PMO
Ministry of Health - Programme Management Office
09.2006 - 08.2010
- Provide executive support to the GM of the PMO, diary management, correspondence, and management of electronic information, emails, travel arrangements and other general support services.
- General running of the office, including facilities, dealing with contractors and liaising with other department heads.
- Setting up meetings, equipment and catering, circulating material, agendas and minutes. Preparing presentations and material for meetings and media briefings.
- Monitoring information needs/systems by establishing and maintaining effective systems for the management of data and documentation.
- Assisting with the management of budgets, including arranging for payment of accounts in a timely and efficient manner and maintaining accurate accruals list.
- Promoting and arranging staff events and fundraising.
Education
Wellington High School - 2003
Skills
- Process improvement
- Report generation
- Workflow planning
- Excellent communication
- Problem identification
- Business development
- Set objectives
- Team collaboration
- Communication
- Records maintenance
- Service utilisation improvements
- Decision-making
- Business operation management
- Interpersonal skills
- Operational efficiency
- Schedule management
- Policy and procedure development
- Performance metrics
- Strategic planning
- Supplies ordering
- Managing medical practices
- Budget management
- Resource allocation
- Continuous improvement
- Clinical improvement initiatives
- Bookkeeping
- Referral management
- Workflow efficiency
- Managing files and records
- Information systems
- Audit coordination
- Project management
- Customer service
- Stakeholder communication
- Data management
- Patient scheduling
- Billing administration
References
available on request
Affiliations
- Camping and forest walks
- Yoga
- Squash
- Travel
Timeline
Practice Manager/Accounts
Dr Benedict Mackay
05.2019 - Current
Public Contracts Coordinator
Sunshine Coast University Hospital
11.2018 - 01.2025
Venue Communications Centre Supervisor
Gold Coast Commonwealth Games 2018
01.2018 - 04.2018
Team Leader Patient Flow
Sunshine Coast University Hospital
09.2013 - 08.2018
Project Coordinator
Gen-i (New Zealand)
12.2010 - 04.2013
Executive Assistant - PMO
Ministry of Health - Programme Management Office
09.2006 - 08.2010
Wellington High School - 2003
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