Kate Vickery

As a Client Care Coordinator, I worked alongside a Service Delivery Team to provide direct support to NDIS participants. My main focus was Coordinating for people with high physical and clinical needs.

This included - manual handling, complex bowel's, seizure management, dysphagia, PBSP and behaviors, incontinence management, non verbal and facilitated communication, complex wounds, pressure area's and skin integrity, diabetes, multiple disease and disabilities and use of multiple equipment needs.

• Working with participants and their families to develop direct support. Writing their support plans and implementing via staff/team. Keeping family updated.
• Supporting people and family to meet their own goals
• Working with Support Coordinators around NDIS funding and support needs and keeping them updated regular by providing updates
• Facilitating and providing quality and dedicated Palliative Care and End of Life to people and their families.
• Working alongside multiple therapies to implement support needed. Gathering plans and implementing (such as physio). Working with therapies to implement equipment needed that suits the person. Managing and bookings of appts for people.
• Providing updates to therapists and arranging staff training with therapists.
• Working alongside the OPG and Community Visitors.
• Working alongside QLD Hospitals, Palliative Care and Community Palliative Care.
• Working with internal departments - P&C, Quality and SafeGuards, Clinical Nurses, Intake, Recruitment and Interviewing and Roster Team. Working alongside service delivery team.
• Working with company systems - Ctars, Flow Logic, Employment Hero, Emplive
• Daily billing and creations of SOS's.
• Providing staff training, induction, mentoring and performance management.
• Facilitating regular team meetings and training.
• Maintaining and reviewing client information and records.
• Implementing process and procedures.
• Upskilling with common support needs of our people - dysphagia, disease and disability research, thickener
• Provide active on the floor support when needed.

• Worked with stakeholders to establish and deliver NDIA support.
• Working with Plan Managers around funding.
• Attend plan implementation meetings and reviews.
• Regular check ins with participants and their families.
• Regular check ins with therapies.
• Developing and implementing day programs.
• Working along side rosters and Service Manager to deliver supports
• Day to day running's of the business.
• Assisted clients in navigating service options and accessing necessary programs.
• Developed and maintained comprehensive case files for each client interaction.
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