Kate Walker
Gladesville,NSW
Summary
Strategic Product Management professional with a background in design and user experience , blending creative problem-solving with a passion for driving impactful product solutions. Proven success in optimising product performance , leading cross-functional teams, and delivering customer-centric innovations. Expertise in market research, strategic planning, and driving product adoption. Thrives in dynamic, fast-paced environments , with a knack for solving complex challenges through a user-first approach and a focus on continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Manager
New Quantum
07.2022 - 09.2024
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Coordinated design meetings and decisions with internal departments and teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Client Relations Manager & Product Owner
New Quantum
12.2021 - 08.2022
- Implemented customer onboarding processes, ensuring seamless integration for new clients.
- Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client issues.
- Actively participated in networking events within industry circles in order to establish new connections as well as strengthen existing relationships.
- Organized quarterly business reviews with key stakeholders among existing clientele base to discuss progress, identify areas for improvement, and strategise future engagements.
- Assisted in the development of marketing materials targeted at potential clients, showcasing the company''s strengths and value proposition.
- Developed strong relationships with clients through regular communication and personalized attention.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
Business Franchise Owner
Top Snap - Balmain to Ryde
01.2020 - 11.2022
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Oversaw business planning and marketing for franchise operations.
- Established strong relationships with local businesses to foster community support.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
Business Manager
Meetball & Co
10.2020 - 11.2021
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
Education
Honours Bachelor of Design - Graphic Design
York University
Toronto, CANADAIntroduction To Software Product Management -
University of Alberta
02-2023
UX Design Professional Certificate -
Coursera By Google
07-2024
Skills
- Product vision and strategy
- User story documentation
- Data-driven decision making
- Customer relationship management
- Business process improvement
- Effective communication
- Problem resolution
- Critical thinking
- Agile software development
- Prioritization and execution
- Roadmap development
- Teamwork and collaboration
Accomplishments
- Delivered a Superannuation product with a small team , competing against industry giants that invested $900M+ , showcasing exceptional efficiency, adaptability, and innovation .
- Redesigned the Superannuation onboarding process , integrating digital KYC/AML to streamline adviser-client interactions, leading to 3,000+ new members onboarding within six months .
- Developed a new rollover tracking feature , reducing adviser manual processes and cutting related support tickets by approximately 85% .
- Built and scaled the Client Relations Team , hiring 3 team members and implementing KPIs and streamlined processes for customer and adviser interactions .
- Led key partner integrations for Open Banking, ASX Trading, Superannuation Product Comparison Data, KYC & AML, and Cashflow Modelling , enhancing platform capabilities.
- Implemented compliance workflows for advisers, ensuring streamlined FDS & Fee Consent, Advice Generation, KYC & AML and Complaints Registers in alignment with ASIC regulations .
Certification
RG146
- Generic Knowledge - Feb 2024
- Managed Investments - May 2024
- Securities - Nov 2024
- Deposit Products - Nov 2024
RG146 Tier 2
- Deposit Products - Nov 2024
Timeline
Product Manager
New Quantum
07.2022 - 09.2024
Client Relations Manager & Product Owner
New Quantum
12.2021 - 08.2022
Business Manager
Meetball & Co
10.2020 - 11.2021
Business Franchise Owner
Top Snap - Balmain to Ryde
01.2020 - 11.2022
Honours Bachelor of Design - Graphic Design
York University
Introduction To Software Product Management -
University of Alberta
UX Design Professional Certificate -
Coursera By Google
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