Katherine Welch
Brisbane,QLD
Summary
Rainbow Swim Therapy has been successful in leading every facet of new and ongoing operations within the business. Making me a Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Valuable knowledge has been gained in all area's of the aquatic industry and am continually seeking to learn more within the industry by undertaking Personal Development opportunities.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Rainbow Swim Therapy
01.2014 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior packages to customers.
- Trained and motivated employees to perform daily business functions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Certificate 111 in Business
Flexlearn Institute
Greenslopes, QLDCertificate 111 in Fitness
Open Colleges
Strawberry HillsTeacher of Swimming And Water Safety
Austswim
Teacher of Infant & Preschool Aquatics
Austswim
Teacher of Aquatics - Access And Inclusion
Austswim
Teacher of Towards Competitive Strokes
Austswim
Teacher of Adults
Austswim
WETS Aqua Instructor
Austswim
The Heights School
Modbury Heights, SA01.1985
Skills
- Relationship Management
- Documentation and Reporting
- Staffing
- Financial Analysis
- Business Planning
- Payroll Processing
- Hiring
- Marketing Strategy Development
Accomplishments
I have been nominated in the Austswim Awards for the last few years.
This year I won the Austswim award for Teacher of Adults 2023.
Swimming for health benefits
Swimming is a great way to keep up physical fitness and also great for relaxation.
Timeline
Owner/Operator
Rainbow Swim Therapy
01.2014 - Current
Certificate 111 in Business
Flexlearn Institute
Certificate 111 in Fitness
Open Colleges
Teacher of Swimming And Water Safety
Austswim
Teacher of Infant & Preschool Aquatics
Austswim
Teacher of Aquatics - Access And Inclusion
Austswim
Teacher of Towards Competitive Strokes
Austswim
Teacher of Adults
Austswim
WETS Aqua Instructor
Austswim
The Heights School
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