Kate Wilson
Iona,VIC
Summary
Dedicated retail leader with over 10 years experience in senior roles. Proven track record of driving sales growth, optimizing store operations, and delivering exceptional customer service with engaged, highly motivated teams.
Overview
13
13
years of professional experience
Work History
Store Manager
Cotton On
01.2023 - Current
- Direct report for a team of 90+ people including 7 full-time managers
- Improved team engagement, exceeding business expectations by creating a strong team culture through effective communication, feedback and ongoing training and development
- Improved customer satisfaction by taking action on customer feedback, and coaching team to deliver a seamless customer experience
- Managed financials with precision, ensuring accurate forecasting, budgeting, and expense control measures were in place.
- Built trusted relationships with key business stakeholders and support centre teams
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization
- Enhanced brand image by consistently maintaining high standards of visual merchandising and store cleanliness
- Demonstrated adaptability, resilience, ability to multi-task and delegate in a fast paced industry where priorities change regularly
Assistant Store Manager
Cotton On
01.2021 - 01.2023
- Assisted store manager in daily running of the store
- Created a positive work culture by promoting teamwork and recognizing individual achievements among staff members
- Recruited new team members and facilitated their inductions into the business
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- following a performance management plan
- Utilised business tools to create a seamless customer experience
Operations Manager
Cotton On
01.2018 - 01.2021
- Completed rosters and payroll duties for a team of 90+
- Managed wage budgets to maximise productivity and profitability
- Tracked and reported employee attendance and punctuality
- Analysed and reported on key performance metrics to senior management
- Supervised operations and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Maintained sufficient inventory levels to meet customer demands at all times
- Implemented safety programs
Area Manager
Rubi Shoes
01.2015 - 01.2017
- Created an exceptional customer service culture
- Recruited, trained and developed high performing sales teams
- Wage management
- Planned and coordinated VIP and sales events to maximise sales opportunities
- Completed new store openings and store closures
- Built trusting relationships with support centre teams
- Completed audits to ensure that company policies were being adhered to
- Delivered consistently low shrinkage results
- Collaborated with HR department to performance manage team members in order to promote development and growth
Store Manager
Rubi Shoes
01.2012 - 01.2015
- Consistently exceeded KPI targets with a highly motivated team
- Recruitment and training
- Managing budgets, generating efficient rosters and completing weekly payroll duties
- Maintained exceptional store presentation standards
- Inventory management and loss prevention
- Executed peak trade sales events with success including VIP shopping events, Boxing Day sales and 36-hour Christmas trade
- Facilitated one-week induction training for all new managers entering the business in Victoria
Education
Certificate IV - Retail Management
Performis
Melbourne, VIC12.2007
VCE -
Viewbank College
Rosanna, VIC12.2006
Skills
- Customer Engagement
- Communication
- Problem Solving
- Solutions Focused
- Adaptable and Resilient
- Friendly and outgoing
Accomplishments
- 2024 Improved team engagement by 12%
- 2024 Improved customer satisfaction by 20%
- Global Winner of Cotton On Christmas Incentive 2017
- Winner of Cotton On Christmas Incentive 2014
- Completed Certificate IV in Retail Management
- Cotton On Retail State Trainer
References
John Keane
Area Manager
0433 526 239
Amy Laurens
Area Manager
0425 832 716
Timeline
Store Manager
Cotton On
01.2023 - Current
Assistant Store Manager
Cotton On
01.2021 - 01.2023
Operations Manager
Cotton On
01.2018 - 01.2021
Area Manager
Rubi Shoes
01.2015 - 01.2017
Store Manager
Rubi Shoes
01.2012 - 01.2015
Certificate IV - Retail Management
Performis
VCE -
Viewbank College
Similar Profiles
Ruby CrossRuby Cross
Senior Part Time Retail Assistant at Cotton OnSenior Part Time Retail Assistant at Cotton On
Julianna MennitoJulianna Mennito
Sales Associate at Cotton OnSales Associate at Cotton On
PRANAV GUPTAPRANAV GUPTA
Sales Professional at Cotton OnSales Professional at Cotton On