Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kate Wolff

Park Ridge,QLD

Summary

Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in Veterinary products and current market trends. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Northern Territory Manager

Interpath Global
08.2022 - Current
  • Train Veterinary Staff on the use and science/ studies behind specific Veterinary Pharmaceuticals and nutraceuticals.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goal
  • Work closely with over 12 Business Account Managers across multiple pharmaceutical companies within Territory
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicate regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Travel through Territory to support veterinary professionals
  • Attend Veterinary conferences and University seminars

Senior Veterinary Technician

Animal Emergency Centre
02.2021 - 08.2022
    • Triaged incoming patients to determine treatment needs and urgency of care.
    • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
    • Administered medications to animals in treatment and documented changes in condition.
    • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
    • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
    • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
    • Collected patient biopsies and blood samples for laboratory analysis.
    • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
    • Managed medical intervention and therapy for animals in collaboration with veterinarian.
    • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
    • Monitored vital signs of animals during surgical procedures and provided postoperative care.
    • Performed faecal examinations, urinalysis and bloodwork.
    • Administered prescribed injectable controlled substances, tranquilisers, sedatives and injectable or inhalant anesthetics.

Correctional Officer

Queensland Corrective Services
03.2017 - Current
  • Managed units of over 60 male inmates on a daily basis
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Interviewed inmates to obtain information and assess needs.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Investigated and responded to incidents of inmate misconduct.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Interviewed inmates to obtain information and evidence.
  • Administered drug tests to inmates.

Client Relationship Manager

Animal Emergency Centre
02.2021 - 08.2022
    • Addressed and resolved customer complaints and issues to improve satisfaction.
    • Assessed client needs and developed plans to adequately address current and future objectives.
    • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
    • Identified opportunities to cross or up-sell Product or Service and communicated customer needs to appropriate team.
    • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
    • Built relationships with customers and community to establish long-term business growth.
    • Collaborated with upper management to implement continuous improvements and exceed team goals.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Compiled and analyzed data to determine approaches to improve sales and performance.
    • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Senior Veterinary Nurse

Moreton Bay Equine Vets
08.2020 - 02.2021
    • Triaged incoming patients to determine treatment needs and urgency of care.
    • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
    • Recorded symptoms and documented medical observations to inform treatment decisions.
    • Answered owner animal health questions and advised on best care practices.
    • Administered medications to animals in treatment and documented changes in condition.
    • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
    • Managed medical intervention and therapy for animals in collaboration with veterinarian.
    • Monitored vital signs of animals during surgical procedures and provided postoperative care.
    • Performed faecal examinations, urinalysis and bloodwork.
    • Collected and prepared specimens for laboratory testing.
    • Assisted in preparation and administration of anaesthesia for surgical processes.
    • Assisted veterinarians with radiographs and ultrasounds.
    • Obtained patient history from owners and performed physical examinations.
    • Administered prescribed injectable controlled substances, tranquilisers, sedatives and injectable or inhalant anesthetics.

Education

Bachelor Of Veterinary Technology - Veterinary

University of Queensland
Gatton
11.2016

Graduate Certificate - Veterinary Technology

Australian College of Veterinary Nursing
Australia
2016

Skills

  • Territory Management
  • Time Management
  • Staff Management
  • Sales Expertise
  • Event Networking
  • Customer Service and Assistance
  • Complex Problem-Solving
  • Operational Efficiency
  • Territory Expansion

Timeline

Northern Territory Manager

Interpath Global
08.2022 - Current

Senior Veterinary Technician

Animal Emergency Centre
02.2021 - 08.2022

Client Relationship Manager

Animal Emergency Centre
02.2021 - 08.2022

Senior Veterinary Nurse

Moreton Bay Equine Vets
08.2020 - 02.2021

Correctional Officer

Queensland Corrective Services
03.2017 - Current

Bachelor Of Veterinary Technology - Veterinary

University of Queensland

Graduate Certificate - Veterinary Technology

Australian College of Veterinary Nursing

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Kate Wolff